Manager, Business Development, Operations Support
Protocol Behavioral Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $100,000 - $120,000 per year
About the role
- Own and maintain Protocol’s CRM, ensuring accurate tracking of all leads, opportunities, and pipeline activity
- Identify, prioritize, and track high-value partnership opportunities using defined criteria, data analysis, and pipeline reporting
- Build financial and operational models to evaluate new opportunities, including patient volume estimates, provider coverage, and revenue projections
- Support development of pro formas, business cases, and internal materials to inform partnership decisions
- Coordinate outreach and meeting logistics with prospective and existing partners, ensuring consistent follow-up and pipeline progression
- Support the deal process by organizing and managing key documentation, including NDAs, BAAs, contracts, and partnership materials
- Prepare and maintain presentations and business development materials, including partner presentations and leadership or board updates
- Coordinate Protocol’s participation in industry conferences, including lead tracking, follow-up, and event logistics
- Ensure leadership has clear visibility into pipeline performance, opportunity status, and growth priorities
- Identify and implement process improvements across CRM, pipeline management, and business development operations to support scalable growth
- Support external partner interactions and relationship development, with the opportunity to take on increasing ownership of customer-facing conversations over time
Requirements
- 3 to 5 years of experience in business development operations, sales operations, consulting, investment banking, private equity, venture capital, healthcare operations, or a similar analytical or growth-oriented role
- Strong analytical and financial modeling skills, with the ability to evaluate business opportunities and translate data into actionable insights
- Experience working with CRM systems such as Salesforce or HubSpot, with a strong understanding of pipeline management and data integrity
- Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and drive complex processes forward
- Strong written and verbal communication skills, including experience preparing presentations, business cases, or executive-facing materials
- Experience supporting business development, partnerships, or growth functions in a fast-paced, high-growth, or early-stage environment
- High level of ownership, operational rigor, and comfort working in ambiguity while helping build scalable processes and infrastructure
- Experience in healthcare, healthcare technology, or high-growth startup environments is a plus; MBA or other advanced degree is beneficial but not required
- Strong interpersonal skills and comfort engaging with external stakeholders, with experience or interest in developing into a customer-facing business development role
Benefits
- Competitive compensation
- Comprehensive benefits
- Flexible remote work
- Significant opportunity for growth and advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial modelingdata analysispipeline managementbusiness developmentCRM systemspresentationsbusiness casesprocess improvementslead trackingdocumentation management
Soft Skills
analytical skillsorganizational skillsattention to detailwritten communicationverbal communicationinterpersonal skillsownershipoperational rigorcomfort with ambiguitymulti-priority management
Certifications
MBA