Protocol Behavioral Health

Business Operations

• Manage the administrative workflow of new patient referrals, build out accurate patient records, and support outbound appointment reminders.
• Field incoming patient phone calls, route requests to providers, coordinate scheduling changes, and ensure a smooth virtual front-desk experience.
• Serve as the first line of support for the internal clinic helpdesk, triage issues, and escalate items to the Operations team as needed.
• Support daily virtual clinic operations by maintaining accurate schedules, updating systems, and keeping providers informed of changes.
• Assist with billing administration tasks, including gathering information, updating records, and routing issues to the billing team.
• Maintain data accuracy across EMRs, trackers, and internal tools while identifying process gaps and operational issues to escalate or improve.

Associate, Business Operations

Manager

• Provide evidence-based treatment (CBT, DBT, ACT, etc.) to cancer patients via Collaborative Care Model.
• Deliver treatment via telehealth (video and phone), document care, and communicate with oncology teams.
• Maintain patient registry aligned with Collaborative Care Model requirements and assess patient progress.
• Participate in weekly consultation meetings with Protocol’s consulting psychiatrist and attend care coordination meetings as needed.
• Maintain a patient caseload targeting 65% patient-facing time and utilize between-session messaging as indicated.
• Participate in initial and ongoing training, supervision, and department meetings; maintain licensure as required.

Behavioral Health Care Manager, Mandarin Speaker

• Protocol Behavioral Health provides cancer-specific behavioral health treatment embedded in oncology clinics via the Collaborative Care Model
• Deliver evidence-based treatments (CBT, DBT, ACT, etc.) to oncology patients via telehealth (video and phone)
• Conduct structured assessments and develop modular treatment plans
• Implement treatment modules and perform ongoing progress assessment
• Maintain a patient registry aligned with Collaborative Care Model requirements
• Participate in weekly consultation meetings with consulting psychiatrist
• Communicate and collaborate with oncology teams and attend care coordination meetings
• Maintain a patient caseload targeting 65% patient-facing time
• Utilize between-session messaging, engage in supervision and training
• Maintain and obtain state licensure as required (Protocol covers licensure costs)