Protocol Behavioral Health

Manager

• Conduct structured assessments of mental and behavioral health and functioning of oncology patients referred by partner cancer centers and clinics.
• Develop treatment plans based on assessment results using Protocol’s evidence-based modular treatment approach.
• Implement treatment modules and conduct ongoing progress assessment to guide next steps in care and make changes as indicated by patient progress.
• Maintain a patient registry aligned with requirements of the Collaborative Care Model.
• Participate in weekly consultation meetings with Protocol’s consulting psychiatrist
• Communicate and collaborate with oncology teams about patient progress and recommendations and attend care coordination meetings as needed.
• Maintain a patient caseload targeting 65% patient-facing time.
• Participate in initial and ongoing training required by Protocol.
• Utilize between-session messaging as indicated to support patients.
• Engage in ongoing supervision and department meetings.
• (If licensed) maintain licensure in home state and obtain licensure in other states as requested by Protocol (licensure costs will be covered by Protocol).
• Perform other duties as assigned.

Behavioral Health Care Manager – Spanish Speaking

• Lead a team of BHCMs with the following responsibilities (60% of your time):
• - Provide training as needed to BHCMs to deliver evidence-based treatments to cancer patients
• - Review BHCM sessions for quality assessments and provide feedback to BHCMs for improvement
• - Track KPIs of BHCMs and support them in achieving targets, such as timely completion of documentation
• - Conduct audits of session notes to ensure compliant documentation
• - Proactively identify challenges for BHCMs and identify solutions in collaboration with clinical leadership
• - Participate in rotating business hours on-call for patient safety concerns and risk-assessments
• - Evaluate BHCMs job performance and develop improvement plans as needed
• Conduct direct patient care via Collaborative Care Model (40% of your time), which includes:
• - Conduct structured assessments of mental and behavioral health and functioning of oncology patients referred by partner cancer centers and clinics.
• - Develop treatment plans based on assessment results using Protocol’s evidence-based modular treatment approach.
• - Implement treatment modules and conduct ongoing progress assessment to guide next steps in care and make changes as indicated by patient progress.
• - In accordance to CoCM, maintain a patient registry, participate in weekly consultations with psychiatrist, and communicate & collaborate with oncology teams about patient progress and recommendations
• - Maintain licensure in home state and obtain licensure in other states as requested by Protocol (licensure costs will be covered by Protocol).
• - Perform other duties as assigned.

Lead Behavioral Health Care Manager

Customer Success Manager

• Own and manage ongoing relationships with oncology practice partners, ensuring clear, consistent communication between key stakeholders on both teams
• Monitor and report on partnership performance metrics, providing actionable insights to partner practices and internal leadership
• Plan, organize, and lead quarterly JOC meetings with practice partners
• Collaborate cross-functionally to integrate and align operational workflows between our organization and partner practices
• Continuously evaluate and optimize workflows to improve efficiency, performance outcomes, and overall partner experience, including adapting to new software releases or operational updates
• Support launch and implementation of new practice partnerships
• Perform other duties as assigned

Behavioral Health Care Manager – Spanish Speaking

Lead Behavioral Health Care Manager

Director of Partner Success