lead the design strategy, vision, and execution for the portfolio of marketing-related applications and integrations
drive and facilitate the right discussions with executives to identify business capabilities
define strategic initiatives & plans on design
create and maintain business capability, data, process, and technology inventories
work with multiple capability and functional teams to gather and document the structure of the organization’s business and technology landscape
collaborate with product squad (engineering, product management, and research) to improve existing products and services
partner in the strategic planning process by providing input to the scope definition of strategic initiatives
produce materials and facilitate collaborative, cross-functional design sprints
conduct user research
guide creation of style guides, patterns, and design language system
evaluate technical constraints and business tradeoffs to ensure they are reflected in design solutions
drive user testing with the research team
coach and mentor junior analysts to improve consistency and delivery across product squads

Requirements

Bachelor’s degree in relevant discipline or equivalent relevant work experience
5+ years of experience
Advanced skills in business and functional requirements gathering
Data analysis
Functional testing
Process mapping
Workflow documentation
UAT planning and execution
Experience implementing and supporting Salesforce solutions
Solid understanding of core Salesforce features and capabilities
Highly proficient in analysis tools (e.g., Salesforce Reporting, SQL, PowerBI, Python, Microsoft Excel)
Familiarity with backlog management tools (e.g., Gearset, Azure DevOps, Jira)
Knowledge of visual collaboration tools (e.g., Mural, Miro, or Freehand)
Proficiency in user experience/prototyping tools (e.g., Figma, Adobe XD, or Sketch)
Solid understanding of marketing technology ecosystems
Expert understanding of design thinking and phases of the design process
Experience facilitating design thinking group workshops
Excellent oral/written communication skills
Ability to manage multiple tasks with excellent time management skills
Experience collaborating with diverse teams in a dynamic, rapid growth environment

Benefits

medical, dental, and vision coverages
FSA and HSA healthcare accounts
life and accident insurance
adoption and fertility assistance
paid parental leave up to 10 weeks
short/long term disability
401(k) savings and investment plan with an employer match of 50% on the first 6%
Choice Time Off (CTO)
up to 20 days of CTO per calendar year
up to 11 paid holidays each calendar year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business requirements gatheringdata analysisfunctional testingprocess mappingworkflow documentationUAT planningSalesforce solutions implementationSalesforce features understandinganalysis tools proficiencydesign thinking

Soft Skills

communication skillstime managementcollaborationcoachingmentoring