Protera

Engineer

• Manage and coordinate incidents, escalating to appropriate L1, L2, or L3 teams as needed.
• Deliver high-quality communication to customers through all support channels.
• Perform advanced reporting and data collection to support issue resolution and analysis.
• Monitor and triage inbound alerts, following documented escalation processes.
• Initiate the Major Incident Management (MIM) process when required.
• Access customer systems to conduct third-level troubleshooting when necessary.
• Mentor and train new team members to support growth within the team.
• Respond to inbound requests with accurate and timely information.
• Manage your schedule flexibly to support 24x7 service desk operations.

Service Desk Engineer

Analyst

• Manage the full lifecycle of incidents and service requests received from customers.
• Coordinate incident investigation and resolution by communicating with the appropriate L1, L2, and L3 support teams.
• Follow all Service Desk policies and procedures while working in a shift-based environment.

Service Desk Analyst

Systems Engineer

• Manage, maintain, and optimize server infrastructure hosted across public cloud environments.
• Work closely with cross-functional teams including development, QA, and product management to support application deployments, troubleshoot complex system issues, and improve infrastructure automation.
• Design, implement, and manage cloud-based infrastructure across one or more major public cloud platforms (AWS, Azure, GCP).
• Administer and support Linux and/or Windows server environments, including patching, performance tuning, and system hardening.
• Troubleshoot and resolve infrastructure and OS-level issues to ensure high availability and minimal downtime.
• Collaborate with application and DevOps teams to support deployments and ensure smooth integration into cloud environments.
• Implement and maintain automation for provisioning, configuration management, and operational tasks.
• Optimize infrastructure for performance, scalability, reliability, and cost efficiency.
• Contribute to disaster recovery planning, backup strategies, and system resiliency.
• Support security and compliance initiatives by implementing best practices for system access, patching, and vulnerability management.
• Develop and maintain documentation for system configurations, processes, and operational procedures.
• Participate in infrastructure migrations and modernization efforts across cloud platforms.
• Stay current with emerging technologies and continuously improve operational practices.

Senior Cloud Systems Engineer – Multi-Cloud

• **Role Overview**
• The SAP S/4HANA Logistics Senior Consultant delivers and supports core logistics solutions across integrated supply chain processes. This role combines hands-on configuration, project delivery, and production support, with a focus on scalable, end-to-end business solutions.
• You will work across Order-to-Cash (O2C), Procure-to-Pay (P2P), and inventory/warehouse processes, partnering with business stakeholders to drive continuous improvement and system adoption.
• **Key Responsibilities**
• - Design and configure solutions in one or more S/4HANA Logistics modules: SD, MM, IM, and/or EWM
• - Lead or support workshops to gather requirements and translate them into effective SAP solutions
• - Support and optimize end-to-end processes across O2C, P2P, and warehouse/inventory operations
• - Contribute to implementations, enhancements, and rollouts in S/4HANA environments
• - Participate in data migration, testing, and defect resolution
• - Troubleshoot and resolve complex issues in live systems, identifying root causes across integrated processes
• - Partner with business users to improve process efficiency, usability, and data accuracy
• - Support ongoing system improvements and standardization initiatives

Senior Consultant – SAP S/4HANA Logistics

Financial Planning and Analysis

• Design and configure solutions across core S/4HANA Finance components, including GL, AP, AR, Asset Accounting, and CO
• Lead or support workshops to gather requirements and translate them into effective SAP solutions
• Support and optimize end-to-end finance processes, primarily R2R, with integration across P2P and O2C
• Contribute to implementations, enhancements, and rollouts in S/4HANA environments
• Participate in data migration, reconciliation, testing, and defect resolution
• Troubleshoot and resolve complex issues in live systems, identifying root causes across integrated finance processes
• Partner with business users to improve accuracy, efficiency, and usability of financial processes
• Support ongoing system improvements and standardization initiatives

Service Desk Engineer

Service Desk Analyst

Senior Cloud Systems Engineer – Multi-Cloud

Senior Consultant – SAP S/4HANA Logistics

Senior Consultant – SAP S/4HANA Finance