Protera

Architect

• Lead end-to-end architectural design, process, and technical strategy for enterprise-grade SAP products
• Drive blueprinting, modernization, and scalable integration of Multi-Target Applications (MTAs)
• Discuss business process challenges and formulate corresponding technical solution architecture
• Design highly available, secure, and performant platform components across TypeScript-based NodeJS CAP service architectures
• Guide strategy across SAPUI5 modernization approaches and cloud-native architecture principles
• Serve as technical and process authority across engineering, product, SAP ABAP teams, and business stakeholders

Senior SAP Architect – Product

• Designing, building, enhancing, and optimizing clean-core SAP S/4HANA extensions and ABAP-based services
• Collaborating across SAP and BTP technology stacks
• Advanced ABAP OO development
• ABAP RESTful Application Programming Model (RAP) for managed and unmanaged scenarios
• CDS-based domain modeling
• OData V2/V4 service design and backend optimization
• SAP BTP integration patterns
• Event-driven ABAP using Business Events
• Enterprise security architectures
• Performance and scalability optimization in S/4HANA
• Cross-stack engineering collaboration with CAP/Node.js services
• Mentorship and engineering leadership

Senior SAP Engineer – Core

Database Administrator

• The Database Administrator is responsible for all aspects of database administration, configuration, monitoring, and deployment of Microsoft SQL databases and database build packages in the Production environment as well as other non-production environments.
• Collaborate with internal and external teams to optimize and update database operations and ensure continuous improvement in monitoring and performance.
• Performs all work in accordance with company’s quality programs, standards and procedures.
• Provides technical leadership to the development team in resolving development and implementation issues related to the database infrastructure.
• Responsible for participation in determining strategic architecture direction.
• Review technical documents to ensure consistency, accuracy and compliance with enterprise directions and security standards.
• Devise plans for patching and upgrading the database infrastructure.
• Develop and maintain all standards pursuant to data structures and models, review data models and frameworks/blueprints.
• Responsible for performing routine maintenance tasks, such as database backups, index rebuilding, and statistics gathering.
• Responsible for performance tuning of data retrieval and data loading program units.
• Responsible for capacity planning and performing Volumetric Analysis.
• Work with clients, business analysts, technical staff, and project team members to plan, design, develop, implement, and enhance applications, scripts, procedures, and metadata for relational databases.
• Provides full-life cycle product roadmaps for the database infrastructure.
• Reviews operational data structures and recommends optimizations and reconfigurations as warranted.
• Identify potential strategic data-related technology partners, evaluate and/or assess potential data-related tools and technologies.
• Work closely with 3rd party vendors to integrate selected packages. Recommend and evaluate new tools and methodologies.
• Conduct proof of concept and evaluate new features available for Microsoft SQL or related Database technologies and perform cost benefit analysis as applicable.
• Maintain safety, security, and privacy standards throughout all areas of responsibility.
• Develop and implement data security policies, procedures, and best practices to protect sensitive information.

SQL Database Administrator

Cloud Engineer

• The Cloud Engineer is responsible for Operations (design, installation and maintenance) of our Development, Testing, and Production environments.
• This individual must have a strong ability to integrate cloud principles with application deployment processes and support procedures.
• Good system administration, technical operations, and ability to communicate and work with others are critical for success.
• Create and utilize tools to monitor applications and services in the cloud, including system health indicators, trend identification, and anomaly detection.
• Participate in on-call escalation to troubleshoot customer-facing issues regarding the cloud environments.
• Develop and maintain cloud-based systems architecture following Infrastructure as Code (IaC) principles.
• Automate code builds and deployments based on DevOps/Agile and Continuous Integration/Continuous Delivery principles.
• Install, Configure, and Support Oracle and MS SQL Enterprise level database systems and infrastructure.
• Establish and manage operational and security policies to mitigate risk in cloud-hosted environments.
• Manage application, middleware, and infrastructure updates across all environments to ensure compliance with security policies and remediation of exposed vulnerabilities.
• Collaborate with and provide support for development teams to help provision scalable and reliable application software running in a cloud environment.
• Mentor and train other IT Operations personnel on cloud provisioning and best practices.
• Maintain safety, security, and privacy standards throughout all areas of responsibility.

• Create and utilize tools to monitor applications and services in the cloud, including system health indicators, trend identification, and anomaly detection.
• Participate in on-call escalation to troubleshoot customer-facing issues regarding the cloud environments.
• Develop and maintain cloud-based systems architecture following Infrastructure as Code (IaC) principles
• Automate code builds and deployments based on DevOps/Agile and Continuous Integration/Continuous Delivery principles.
• Install, Configure, and Support Oracle and MS SQL Enterprise level database systems and infrastructure
• Establish and manage operational and security policies to mitigate risk in cloud-hosted environments.
• Manage application, middleware, and infrastructure updates across all environments to ensure compliance with security policies and remediation of exposed vulnerabilities.
• Collaborate with and provide support for development teams to help provision scalable and reliable application software running in a cloud environment.
• Mentor and train other IT Operations personnel on cloud provisioning and best practices.
• Maintain safety, security, and privacy standards throughout all areas of responsibility.

Engineer

• What You’ll Do
• As a **Service Desk Engineer**, you’ll be the first line of support in a global, fast-paced IT environment. You’ll work with enterprise clients to resolve incidents, escalate technical issues, and support mission-critical systems—ensuring smooth operations around the clock. You’ll also contribute to training, service quality, and continuous improvement.
• Here’s a glimpse into your day-to-day:
• - Manage and coordinate incidents, escalating to appropriate L1, L2, or L3 teams as needed.
• - Deliver high-quality communication to customers through all support channels.
• - Perform advanced reporting and data collection to support issue resolution and analysis.
• - Monitor and triage inbound alerts, following documented escalation processes.
• - Initiate the Major Incident Management (MIM) process when required.
• - Access customer systems to conduct third-level troubleshooting when necessary.
• - Mentor and train new team members to support growth within the team.
• - Respond to inbound requests with accurate and timely information.
• - Manage your schedule flexibly to support 24x7 service desk operations.

Service Desk Engineer

• Manage and coordinate incidents, escalating to appropriate L1, L2, or L3 teams as needed.
• Deliver high-quality communication to customers through all support channels.
• Perform advanced reporting and data collection to support issue resolution and analysis.
• Monitor and triage inbound alerts, following documented escalation processes.
• Initiate the Major Incident Management (MIM) process when required.
• Access customer systems to conduct third-level troubleshooting when necessary.
• Mentor and train new team members to support growth within the team.
• Respond to inbound requests with accurate and timely information.
• Manage your schedule flexibly to support 24x7 service desk operations.

• Administer and maintain SAP landscapes ensuring optimal performance and availability.
• Handle the installation, configuration, and upgrades of SAP systems, including S/4 HANA and other Business Suite products.
• Provide technical expertise and support during SAP migrations to cloud environments.
• Monitor system performance, troubleshooting issues proactively to minimize downtime.
• Implement and support SAP Fiori applications and ensure smooth operations of the SAP ecosystem.
• Work closely with development and application teams to address technical challenges.
• Manage backup, recovery, and disaster recovery operations ensuring compliance with company policies.
• Create and maintain system documentation and technical procedures to support operations.
• Act as a point of contact for customer issues and be involved in change management processes.
• Mentor junior staff and contribute to the team's knowledge base.

Senior SAP Basis / NetWeaver Administrator

• Foster a strong partnership with clients, ensuring their cloud needs are met with excellence and efficiency.
• Develop meaningful understanding of client direction and work closely with our client success team to understand and act on client feedback surrounding team performance. Attend and represent Cloud Operations in client regular meetings.
• Lead and mentor a high-performing team of Cloud focused professionals, driving engagement, accountability, and continuous learning.
• Verify and oversee adherence to our cloud based standards for client deployment, focusing on security, reliability, and performance.
• Oversee 24/7 cloud operations, incident response, and service management processes to ensure high availability and rapid resolution.
• Work collaboratively with engineering and development teams to create a culture of shared responsibility for cloud operations and incident management.
• Develop and maintain operational metrics, reporting, and dashboards to drive visibility and accountability in cloud performance.
• Drive automation initiatives and processes and enhance operational efficiency utilizing Infrastructure as Code (IaC) tools and scripts. Work closely with the Site Reliability team and automation team to launch client enhancements and empower junior engineers to help reduce noise to senior engineering.
• Keep abreast of industry trends and emerging technologies to enhance Protera’s cloud offerings and ensure we remain leaders in the field.
• Manage resource allocation, budgeting, and forecasting for the CloudOps team.

Senior Manager, CloudOps

Solutions Engineer

• **What You’ll Do**
• - Envision, create, and design technical solutions that align with client needs and business goals.
• - Collaborate with operations, engineering, and sales teams to develop scalable, cloud-based architectures.
• - Prepare accurate quotes and proposals for existing client engagements.
• - Present and support solution proposals, including technical documentation and pre-sales activities.
• - Work closely with clients to understand business objectives and translate requirements into technical blueprints and solution designs.
• - Research and apply best practices across technologies to ensure innovative, effective solutions.
• - Stay current on cloud technologies and Protera’s service offerings to deliver cutting-edge solutions.
• - Assist in solution architecture for SAP Basis or cloud environments (entry-level experience acceptable).

Junior Solution Architect, IT Managed Services

Recruitment

• __**About the role:**__
• Preparing the hiring plan as per the budget and approved positions through RRFs(Recruitment Requisition Form)
• Initiating in-take meetings with hiring managers to understand the open positions to prepare the job description
• Managing the job posting on various platforms and proactively working on the priority positions
• Attracting candidates through various channels like hiring platforms, social media, and professional networks
• Creating innovative approaches like Job posters, Ad campaigns etc to increase applications
• Working on certain employer branding activities to increase the visibility of Job posts
• Identifying and engaging high-potential candidates through various strategies.
• Reviewing resumes, screening candidates through daily recruitment trackers
• Scheduling interviews by coordinating with candidates and hiring managers and maintaining the feedback.
• Maintaining the data integrity on application tracking systems
• Staying updated about hiring trends and best practices
• Coordinate with agencies as needed.

Senior SAP Architect – Product

Senior SAP Engineer – Core

SQL Database Administrator

Cloud Engineer

Cloud Engineer

Service Desk Engineer

Service Desk Engineer

Service Desk Engineer

Senior SAP Basis / NetWeaver Administrator

Senior Manager, CloudOps

Junior Solution Architect, IT Managed Services

HR Recruiter, Ops