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Tech Stack
Tools & technologiesITSMLinuxPerlPythonTCP/IP
About the role
Key responsibilities & impact- Lead and coordinate Incident Response investigations for Protera Technologies and its customers
- Perform detailed analysis of logs and alerts to differentiate true security incidents from benign events
- Discover and correlate relationships between seemingly unrelated information to identify threats
- Conduct packet analysis of network traffic to obtain corroborating evidence for investigations
- Lead incident response calls with internal teams and clients, ensuring clear communication, updates, and coordinated remediation actions
- Provide guidance and mentorship to junior analysts on best practices, investigations, and tool usage
- Coordinate with internal teams and clients to provide effective incident handling, containment, and remediation support
- Continuously improve incident response and security operations procedures
- Handle escalated security incidents tools like, SIEM, EDR, ITSM, email, phone, or in-person interactions
- Manage security incidents through resolution and escalate or consult with leadership when required
- Tune, troubleshoot, and optimize SIEM, EDR, NDR, and other security monitoring systems
- Conduct proactive threat hunting and vulnerability assessments to identify emerging risks
- Serve as the primary point of contact for clients during critical security incidents, providing status updates, guidance, and recommendations
- Document all incident response actions and client communications to ensure audit readiness and post-incident reporting
Requirements
What you’ll need- Extensive experience reviewing and analysing log data from various network and security devices
- Proficient with well-known information security tools for packet capture, network/OS fingerprinting, and communications analysis
- Strong familiarity with Windows and Linux operating systems, including command-line operations
- Solid foundation in networking fundamentals, including deep knowledge of TCP/IP and other core protocols
- Knowledge of common network-based services and client/server applications
- Excellent verbal and written communication, interpersonal, and organizational skills
- Proven ability to interact with clients professionally during high-pressure situations
- Strong problem-solving skills for diagnosing technical issues and mitigating incidents
- Ability to manage customer interactions professionally to ensure high satisfaction
- Capacity to learn new technologies and concepts quickly
- Willingness to work in shift rotations or on-call schedules as needed
- Experience in mission-critical SOC or operations teams
- In-depth understanding of exploits, vulnerabilities, network intrusions, adversary tactics, and exfiltration techniques
- Hands-on experience with Malware Analysis, Phishing Email Analysis, Log Analysis, and Digital Forensics
- Experience with FTK, Redline, EDR tools, and enterprise SIEM platforms
- Familiarity with ITSM, IT GRC, and Cyber Case Management tools
- Scripting knowledge (Python, Perl, Bash, PowerShell) to automate tasks and enhance SOC capabilities
- Previous experience mentoring junior analysts or leading SOC initiatives
- Strong client-facing skills and ability to lead incident calls with technical and non-technical stakeholders
Benefits
Comp & perks- Work from Home set-up
- Comprehensive medical benefits
- Gratuity, PF, EPS and Bonus, NPS
- Shift Allowances
- On-call Allowance
- Health and wellness Allowances
- Learning and Development Allowances
- No question asked certification policy.
- Certification Bounty Bonus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Log AnalysisPacket AnalysisMalware AnalysisDigital ForensicsThreat HuntingVulnerability AssessmentNetworking FundamentalsTCP/IPScripting (Python, Perl, Bash, PowerShell)Security Incident Management
Soft Skills
Excellent CommunicationInterpersonal SkillsProblem-SolvingClient ManagementMentorship
