Own and execute the Customer Success strategy for the Americas, driving adoption, retention, expansion, and long‑term value realization.
Lead, coach, and scale a high‑performing Customer Success team, setting clear expectations, metrics, and development paths.
Serve as a senior technical authority and trusted advisor to customers, engaging credibly on architecture, data security strategy, and best practices.
Partner with Sales and Account Management to support renewals and post‑sale expansion, ensuring customer insights directly informs account strategy.
Engage executive stakeholders (CIO, CISO, CTO, data leaders) in value realization, roadmap alignment, and long‑term partnership discussions.
Represent Protegrity externally as a customer success and technical thought leader through executive briefings, events, and customer advocacy.

Requirements

10+ years of experience in Customer Success, Technical Account Management, or enterprise post‑sales leadership within B2B software
5+ years of experience leading and developing customer‑facing teams
2+ years of experience engaging with AI or GenAI technologies in customer‑facing roles, including translating technical concepts, risks, and value into trusted guidance for enterprise stakeholders
Strong technical depth with the ability to discuss data security, data protection, cloud platforms, and enterprise architectures
Proven track record driving retention, renewals, and expansion in complex enterprise environments
Executive presence with experience engaging C‑level and senior technical stakeholders
Data‑driven leader with experience managing teams against measurable KPIs (NRR, churn, adoption, customer health)

Benefits

Comprehensive benefits with generous vacation and holiday time off
Access to ongoing learning & development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessTechnical Account Managementdata securitydata protectioncloud platformsenterprise architectureAI technologiesGenAI technologiesKPI managementretention strategies

Soft Skills

leadershipcoachingcommunicationexecutive presencestakeholder engagementstrategic thinkingteam developmentcustomer advocacyvalue realizationrelationship building