Automotive Claims Customer Service Specialist, Bilingual Preferred
Protective Life
full-time
Posted on:
Location Type: Hybrid
Location: Farmers Branch • Texas • United States
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Salary
💰 $19 per hour
About the role
- managing a high volume of calls and emails
- assisting customers with contract terms and conditions
- initiating new claims
- collecting and reviewing claim files
- verifying maintenance and payment issuance requirements
- processing claim payments
- providing updates on claim and payment statuses
- delivering exceptional customer service
- performing essential administrative tasks
Requirements
- Bachelor’s degree or equivalent work experience
- 2+ years of clerical/administrative experience
- 2+ years of customer service experience
- 2+ years of call center experience
- Bilingual in English/Spanish or similar proficiency
Benefits
- comprehensive health, dental and vision insurance
- mental health benefits
- employee assistance program
- paid time off
- paid parental leave
- short-term disability
- cultural observance day
- contributions to healthcare accounts
- pension plan
- 401(k) plan with Company matching
- ProHealth Rewards platform for wellbeing rewards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contract termsclaims processingclaim file reviewpayment issuanceadministrative tasks
Soft Skills
customer servicecommunicationorganizationmultitasking
Certifications
Bachelor’s degree