Bilingual English/Spanish – Claims Customer Service Representative, GAP & Theft Claims
Protective Life
full-time
Posted on:
Location Type: Hybrid
Location: Farmers Branch • Texas • United States
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Salary
💰 $19 - $21 per hour
About the role
- Provide support to claims team by handling a large volume of claims calls and emails
- Open new claims, collecting and reviewing all claim documents, and providing claim status updates
- Provide exceptional customer service and carry out key administrative duties
Requirements
- Bilingual English/Spanish Fluency to communicate with Spanish-speaking customers effectively
- Bachelor’s degree OR equivalent work experience
- 2+ years of clerical/administrative experience
- 2+ years of customer service experience
- 2+ years of call center experience
- Reliable and punctual
- Detail-oriented, accurate, and highly organized
- Superior communication skills, both written and verbal
- Strong mathematical aptitude
Benefits
- Comprehensive health, dental and vision insurance
- Mental health benefits and employee assistance program
- Paid time off, paid parental leave, short-term disability, and cultural observance day
- Contributions to healthcare accounts
- Pension plan
- 401(k) plan with Company matching
- ProHealth Rewards platform for wellbeing with cash rewards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims processingdocument reviewcustomer servicecall center operationsadministrative duties
Soft Skills
bilingual communicationdetail-orientedorganizational skillssuperior communicationpunctuality
Certifications
Bachelor's degreeequivalent work experience