Protective Life

Customer Service Representative

Protective Life

full-time

Posted on:

Location Type: Hybrid

Location: Farmers Branch • Texas • United States

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Salary

💰 $20 - $21 per hour

About the role

  • Loading and balancing all incoming contracts and payments into the administrative system in a timely manner
  • Assisting customer and dealer cancellations and contract inquiries
  • Working under immediate supervision, relying on instructions and pre-established guidelines to perform job functions
  • Processing all missing information and pending contracts by reviewing contract eligibility and standard guidelines
  • Load and balance all contract payments into the system
  • Make contract corrections in the system per dealer requests
  • Update notes in the system for all emails received and contract-related phone calls
  • Process ACH remittances
  • Answer customer questions regarding contracts and cancellations
  • Provide cancellation quotes and process cancellations
  • Pull contract and cancellation documents per dealer requests
  • Assist dealers with navigating the Dealer Portal
  • Add new users to Dealer Portal per dealer requests
  • Collaborate with rates teams when products are not consistent on incoming contracts
  • Create invoices/memos for unbalanced batches
  • Manage incoming checks daily before giving them to the accounting department
  • Net approved claims on batches
  • Process contract transfers and cancel/rebooks
  • Contact dealers/agents for contract rejections and issues

Requirements

  • High school diploma or equivalent
  • Minimum 2 years of basic administrative experience
  • Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy
  • Proficient in Microsoft Office programs such as Outlook, Excel, and Word
  • Detail-oriented, accurate, and highly organized
  • Excellent written and verbal communication skills
  • Reliable and punctual
  • Ability to plan, organize, prioritize, and complete assignments in a timely manner
  • Ability to work both collaboratively and independently
  • Ability to manage environmental and process change in a positive manner
  • Ability to perform basic math functions, such as addition, subtraction, multiplication, and division
Benefits
  • Comprehensive health, dental and vision insurance
  • Mental health benefits
  • Employee assistance program
  • Paid time off
  • Paid parental leave
  • Short-term disability
  • Cultural observance day
  • Contributions to healthcare accounts
  • Pension plan
  • 401(k) plan with Company matching
  • ProHealth Rewards platform to improve wellbeing while earning cash rewards
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract processingACH remittancesinvoice creationdata entrybasic math functions
Soft Skills
detail-orientedorganizedwritten communicationverbal communicationreliablepunctualcollaborativeindependentability to manage changeability to prioritize
Certifications
high school diploma