Provide leadership, oversight, and mentor analysts and operators to build a high functioning network operations organization that improves availability and speeds delivery of IT Services:
Partner with all areas of IT to identify repeatable tasks that can be shifted to the operations area.
Ensure that team executes tasks consistently and quickly.
Provide feedback for areas of improvement and automation opportunities of these tasks and broader IT Service delivery.
Execute defined operational procedures across open systems and mainframe systems.
Implement capacity management across on premise and remote datacenter assets.
Proactively monitor and forecast for potential under or over use of datacenter components needed to meet business requirements.
Facilitate end to end asset management of physical assets in the local and remote datacenters.
Monitor for and respond to unexpected power, cooling, or other issues in the datacenter.
Evaluate monitoring capabilities, business service mapping and relationships, alerting, event management, and ITSM processes and tools for gaps in achieving the vision of the IT operations group.
Continually improve our network operations center processes and tools towards achievement of the vision.
Assess, manage, and implement technology in the network operations control room to ensure valuable metrics, alerts, events, and incidents are used to support operations staff’s ability to monitor our technology systems and environment.
Manage a 24x7 staff of analyst to execute operational procedures, and monitor for and respond to user reported and system identified events, incidents, and problems.
Document procedures and important information about the systems and environment to support onboarding and training of new personnel.
Rotating on call 24x7 escalation manager for IT operations.
Develop core policies and procedures as needed for managing assets in local and remote datacenter throughout asset lifecycle.
Provide leadership in the participation, planning and management of technical solutions of diverse size and scale.
Develop short- and long-term technology vision and roadmaps.
Communicate accurate and useful updates to various levels of IT management, including senior leaders and other management as needed on a timely basis.
Instill commitment to quality, customer service, ownership, and teamwork.
Monitor adherence of technical teams to defined processes.
Ensure goals for teams are being met and manage group commitments.
Identify potential business opportunities and communicate them to departmental management.
Make decisions that reflect the best interests of the company.
Be willing and available to travel as required.
Other duties as assigned.

Requirements

College Degree Required with experience leading IT teams.
10 + years IT experience
5+ years experience delivering a broad portfolio of technology solutions
experience with mainframe and open systems technologies and datacenter operations
enterprise process understanding needed to advance operational maturity within the organization.
Minimal travel with reasonable notice, when necessary.

Benefits

comprehensive health, dental and vision insurance
mental health benefits
employee assistance program
paid time off
paid parental leave
short-term disability
cultural observance day
contributions to healthcare accounts
pension plan
401(k) plan with Company matching
ProHealth Rewards

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

network operationsIT service deliverycapacity managementdatacenter managementmonitoring capabilitiesevent managementITSM processesasset managementautomationtechnical solutions

Soft skills

leadershipmentoringcommunicationteamworkcustomer servicedecision makingplanningcommitment to qualityproblem solvingorganizational skills