Prosperity Bank

E-Services Associate – Full Time

Prosperity Bank

full-time

Posted on:

Location Type: Office

Location: Plano • Texas • United States

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Salary

💰 $18 - $25 per hour

About the role

  • Responsible for the resolution of chats and emails from both internal and external customers.
  • Perform a wide variety of complex and technical tasks associated with customer transactions within specified time and quality parameters.
  • Promote the image of the Bank in a professional and positive manner.
  • Takes ownership and ensures timely responses and resolutions of all customer issues, both internal and external through chat and email.
  • Provides excellent customer service.
  • Performs various account maintenance and transactions related to customer information and/or products.
  • Research deposit products and assist customers with product information and services.
  • Maintain knowledge of systems used by E Services.
  • Handle complaints professionally and assist in meeting customer financial needs.

Requirements

  • High School Diploma or GED
  • Two years of related experience and/or training; or the equivalent combination of education and experience.
  • Customer service or financial services industry experience.
  • Must be able to type 55 wpm or more to qualify for this position. A test will be administered.
  • Excellent communication and public relations skills.
  • Excellent computer skills.
  • Well organized.
  • Ability to work well under pressure.
  • Ability to work overtime as needed or required.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceaccount maintenancetyping 55 wpmtechnical tasksdeposit productstransaction processing
Soft Skills
excellent communicationpublic relationswell organizedability to work under pressureownership
Certifications
High School DiplomaGED