Customer Service Representative
Prosperity Bank
full-time
Posted on:
Location Type: Office
Location: Plano • Texas • United States
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Job Level
About the role
- Providing excellent customer service and maintaining strong professional relationships in the Bank’s Customer Service Center
- Professionally, courteously, and promptly resolves customer questions and/or problems
- Performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting customers with account inquiries, maintenance, and problem resolution
- Assumes responsibility for the effective and professional performance of financial service functions
- Takes customer calls. Provides excellent customer service. Answers questions and solves problems for customers by listening, collecting data, and securing answers
- Assists customers with their Checking, Savings, Time Deposits, IRAs, Loans, Safe Deposit Boxes, Internet Banking, Debit Cards, and Credit Cards
- Handles complaints in a professional manner
Requirements
- Associate Degree/Two years of related experience and/or training
- 1 year Customer Service experience
- Preferred knowledge of the Bank products, services, and policies/procedures
- Excellent communication and public relations skills
- Excellent computer skills
- Well organized
- Ability to work well under pressure
- Ability to work overtime as needed or required
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial servicesaccount managementproblem resolutioncustomer service
Soft skills
communication skillspublic relations skillsorganizational skillsability to work under pressureability to work overtime
Certifications
Associate Degree