Customer Service Representative
Prosperity Bank
full-time
Posted on:
Location Type: Office
Location: Plano • Texas • United States
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Job Level
About the role
- Providing excellent customer service and maintaining strong professional relationships in the Bank’s Customer Service Center
- Professionally, courteously, and promptly resolves customer questions and/or problems
- Performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting customers with account inquiries, maintenance, and problem resolution
- Assumes responsibility for the effective and professional performance of financial service functions
- Takes customer calls. Provides excellent customer service. Answers questions and solves problems for customers by listening, collecting data, and securing answers
- Assists customers with their Checking, Savings, Time Deposits, IRAs, Loans, Safe Deposit Boxes, Internet Banking, Debit Cards, and Credit Cards
- Handles complaints in a professional manner
Requirements
- Associate Degree/Two years of related experience and/or training
- 1 year Customer Service experience
- Preferred knowledge of the Bank products, services, and policies/procedures
- Excellent communication and public relations skills
- Excellent computer skills
- Well organized
- Ability to work well under pressure
- Ability to work overtime as needed or required
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial servicesaccount managementproblem resolutioncustomer service
Soft Skills
communication skillspublic relations skillsorganizational skillsability to work under pressureability to work overtime
Certifications
Associate Degree