Prospect Engine LLC

Virtual Inbound Call Center Agent

Prospect Engine LLC

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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About the role

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.

Requirements

  • University/college degree is an asset.
  • Previous customer service experience.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicecommunicationproblem-solvingorganizational skillsinterpersonal skills
Certifications
university degreecollege degree