Call Center Agent
Prospect Engine LLC
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Job Level
About the role
- Thorough understanding of plans, their benefits and features
- Educating callers in a conversational manner utilizing probing questions
- Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills and proper grammar
- Provide optimal caller experience by effectively utilizing all resources to ensure single call resolution
- Maintain our high standard of professionalism and conduct
- Acquire caller and enrollment related information and input all information into multiple tools while multi-tasking with accuracy
- Work closely with internal Medical Mutual of Ohio and external Consumer customers
- Accept feedback from Quality Analysts, supervisors, and other sources
Requirements
- Candidate must possess a high school diploma or equivalent
- Type 35 wpm without errors
- Basic computer skills
- Excellent written and verbal communication skills
- Professional grammar and ability to read and write English
- Excellent listening and comprehension skills with an attention for detail
- Multi-tasking (typing while navigating different interfaces and talking)
- Availability to work flexible shifts including holidays, weekends and evenings
- 1 year or more call center experience
- Prior medical or health insurance experience in Medicare preferred
- Some sales experience
- Knowledge of medical terminology helpful
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
typing 35 wpmbasic computer skillsmedical terminology
Soft Skills
excellent written communicationexcellent verbal communicationlistening skillscomprehension skillsattention to detailmulti-taskingcourteous demeanorprofessionalism
Certifications
high school diploma or equivalent