Prospect Capital Management

Manager

• Own the strategic direction, operating performance, and profitability of the online lending business.
• Develop and execute a multi-year growth strategy that complements and enhances the Company's branch-based lending operations.
• Establish performance objectives and key metrics across the customer lifecycle, including acquisition, conversion, approval rates, fraud losses, delinquency performance, servicing outcomes, and customer retention.
• Partner with Credit and Risk leadership to optimize underwriting strategies, credit policies, pricing, and portfolio performance.
• Collaborate with Marketing teams to drive efficient customer acquisition through digital channels, including paid search, lead aggregators, affiliate partnerships, direct mail integration, and other emerging channels.
• Work closely with Technology and Product teams to enhance the online customer journey, streamline application and funding processes, and improve digital conversion rates.
• Partner with Fraud and Operations teams to strengthen fraud prevention capabilities while maintaining a seamless customer experience.
• Collaborate with Servicing and Collections leaders to improve repayment outcomes and maximize customer lifetime value.
• Build, develop, and lead a high-performing cross-functional team dedicated to the online lending channel.
• Establish reporting disciplines, governance processes, and regular executive updates to ensure rigorous performance management.
• Serve as the executive champion for innovation and continuous improvement within the digital lending business.

General Manager, Digital Lending