ProSmile

Human Resources

• Conducts the full life cycle of workplace concerns and/or investigations on a wide range of employee relations issues including performance, behavior, and attendance.
• Advises on formal processes in accordance with ProSmile policies and appropriate regulatory guidelines.
• Develops and maintains strong, positive relationships with employees at all levels of the organization while providing excellent customer service.
• Manages, organizes, and appropriately prioritizes several projects and tasks simultaneously, ensuring timely delivery within deadlines, adherence to project goals, and comprehensive task completion.
• Documents and organizes case and task information meticulously and thoroughly.
• Asks probing questions to ensure all data relevant to the investigation is collected and best actions and decisions can be made.
• Listens to concerns, analyzes problems, and provides and influences recommendations both verbally and written.
• Partners with other areas of HR not limited but including Benefits, Leave, Talent, and Onboarding for successful task or project completion.
• Assists with coordination and delivery of training and coaching for managers and employees.
• Pulls reports from HRIS (ADP), organizes and analyzes data for insights.
• Coordinates and schedules Exit Interviews for HRBPs.
• Reviews and collects data from existing case management system.
• Performs miscellaneous job-related duties as assigned.

Employee Relations Specialist