Employee Relations Specialist
ProSmile
contract
Posted on:
Location Type: Remote
Location: Remote • Illinois, Maryland, Missouri, New Jersey, Pennsylvania, Virginia, Washington, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Conducts the full life cycle of workplace concerns and/or investigations on a wide range of employee relations issues including performance, behavior, and attendance.
- Advises on formal processes in accordance with ProSmile policies and appropriate regulatory guidelines.
- Develops and maintains strong, positive relationships with employees at all levels of the organization while providing excellent customer service.
- Manages, organizes, and appropriately prioritizes several projects and tasks simultaneously, ensuring timely delivery within deadlines, adherence to project goals, and comprehensive task completion.
- Documents and organizes case and task information meticulously and thoroughly.
- Asks probing questions to ensure all data relevant to the investigation is collected and best actions and decisions can be made.
- Listens to concerns, analyzes problems, and provides and influences recommendations both verbally and written.
- Partners with other areas of HR not limited but including Benefits, Leave, Talent, and Onboarding for successful task or project completion.
- Assists with coordination and delivery of training and coaching for managers and employees.
- Pulls reports from HRIS (ADP), organizes and analyzes data for insights.
- Coordinates and schedules Exit Interviews for HRBPs.
- Reviews and collects data from existing case management system.
- Performs miscellaneous job-related duties as assigned.
Requirements
- Preferred undergraduate degree in business, human resources, or related subject.
- Minimum of 3 years of employee relations experience required.
- Experience dealing with employment law principles and conducting and advising on investigations.
- Experience partnering with several clients and coaching leaders and employees.
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook.
- Proficient in using HRIS systems, with a strong preference for ADP.
- Ability to generate and analyze HR reports and metrics using ADP reporting tools.
Benefits
- Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks.
- Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options.
- Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits.
- Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses.
- Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans.
- Additional Perks: Employee Assistance Program (EAP), Identity Theft & Fraud Protection, Legal Support Services, Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), Wellness Programs, Financial Wellness and Planning Tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
employee relationsinvestigationsemployment law principlesHRISADP reporting toolsdata analysisproject managementcustomer servicetraining and coachingcase management
Soft skills
relationship buildingcommunicationproblem analysisrecommendation influenceorganizationprioritizationlisteningcollaborationattention to detailtime management