proSenio

B2C Customer Representative

proSenio

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • You are the direct point of contact for all customer concerns and are responsible for telephone and written customer communication
  • You advise on our range of care and assistive products and support people in need of care in finding the right product to make everyday life easier
  • You receive inquiries and orders professionally and respond to customer needs
  • You record care-relevant data in our CRM tool (Salesforce)
  • You actively contribute to the best possible support of our customers and take an active role in the ongoing development of our product offering
  • You actively and willingly participate in the improvement of internal processes and structures

Requirements

  • Ideally you have already gained some experience in customer service and a strong customer-service mindset comes naturally to you
  • Desirable — but not required — is experience in the healthcare sector (e.g., medical assistants)
  • You have a quick grasp, are reliable and work carefully
  • You enjoy advising customers; consultation is your forte
  • Positive attitude and openness
  • Team player
  • You have excellent German language skills and a clear, articulate manner of expression in spoken and written German
  • Confident use of PCs and MS Office / CRM programs is a matter of course for you. Knowledge of Salesforce is an advantage but not a requirement.
Benefits
  • Flexible working hours and the possibility to work remotely
  • A secure job in a fast-growing, socially relevant company in the heart of Berlin (near Tiergarten S-Bahn / Charlottenburg)
  • Company-subsidized pension plan and monthly tax-free benefits
  • Flat hierarchies and an informal, first-name culture
  • 27 days of vacation, increasing to 30 days with continued company tenure
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer service mindsetreliabilityattention to detailconsultationpositive attitudeopennessteam playerexcellent communicationarticulate expression