proSenio

Salesforce Developer

• Entwicklung, Anpassung und Wartung von Anwendungen auf Basis der Salesforce Service Cloud
• Erstellung und Verwaltung von Apex-Klassen, Visualforce-Seiten sowie Lightning-Komponenten
• Integration von Salesforce mit Drittsystemen über REST- und SOAP-APIs
• Entwicklung von E-Mail Journeys und Templates in der Marketing Cloud
• Unterstützung bei der Anbindung von Salesforce-Daten an unser Data Warehouse und BI-Systeme (z. B. Tableau, CRM Analytics)
• Pflege robuster Salesforce-Architekturen inklusive Flows, Dashboards und Use Cases
• Sicherstellung von Datenschutzkonformität gemäß GDPR
• Aktive Mitarbeit in agilen Teams und Unterstützung in SAFe-Zeremonien

Senior Salesforce Developer

Frontend Engineer

• Develop modern Angular frontends (version 14+) using TypeScript and SCSS
• Integrate REST-based APIs using OpenAPI/Swagger
• Plan and implement tests (unit, integration, E2E) to ensure stability and maintainability
• Design and maintain CI/CD pipelines and use Git for version control
• Collaborate with backend and CRM teams to define and optimize interfaces
• Use web analytics tools such as Google Analytics or Matomo to optimize UX
• Use the Ionic Framework to deliver hybrid apps
• Participate in agile ceremonies and actively contribute to the cross-functional team

Senior Frontend Developer

Data Engineer

• Develop and maintain robust ETL workflows using Apache Airflow and dbt Cloud
• Design dimensional data models and build reliable data marts in Snowflake
• Establish and maintain data governance practices, including naming conventions, documentation, and quality assurance
• Structure Salesforce and other source data for analytical use
• Support implementation of forecasting and predictive models within the BI team
• Ensure traceable and stable data pipelines to support strategic and operational decision-making
• Work closely with the cross-functional team using agile methods such as SAFe
• Maintain and use JIRA workflows for transparent task tracking

Senior Data Engineer

Product Designer

• To further optimize our digital performance, we are looking for you as a Conversion Rate Optimization (CRO) Manager (m/f/d)!
• Your focus will be 70–80% on conversion optimization (CRO) and 20–30% on UX/UI topics.
• Analyze and optimize customer journeys to continuously improve conversion rates and user experience.
• Develop and implement an A/B testing strategy to validate data-driven improvements in the customer journey.
• Interpret performance metrics (click-through rate, conversion rate, retention, bounce rate) to derive data-driven actions.
• Proactively generate and evaluate customer insights to support strategic and operational decisions.
• Identify and reduce friction points in the customer journey in close collaboration with marketing, product development, sales, and customer service.
• Conduct market and competitor analyses to identify innovative methods for conversion optimization.
• Collaborate with the IT team on the technical implementation and testing of optimization measures.
• Develop and implement UX strategies that directly target conversion optimization.
• Design and optimize landing pages and UI elements to improve the user experience.
• Work closely with the product team to strategically advance UX optimization and contribute insights to agile processes (PI Plannings).

Conversion Rate Optimization, UX/UI Manager

• Develop user-centered UX concepts across the entire customer journey
• Design modern, responsive, and accessible user interfaces using Figma
• Maintain and evolve the company-wide design system in close collaboration with other teams
• Create interactive prototypes and visualize user flows to validate ideas
• Plan and conduct qualitative and quantitative user tests, as well as A/B tests
• Interpret usage data and analytics to derive UX optimizations
• Apply agile methodologies and actively participate in SAFe ceremonies
• Consider regulatory requirements such as GDPR in all UX activities

Senior UX Designer

Customer Support

• You are the primary contact for all customer inquiries and are responsible for both telephone and written customer communication
• You advise on our range of (care) assistive products and support people in need of care in finding the right product to make everyday life easier
• You handle inquiries and orders professionally and respond to customer needs
• You record care-relevant data in our CRM tool / Salesforce
• In your role you actively contribute to providing the best possible care for our customers and take an active part in the continuous development of our offering
• You actively and willingly participate in the improvement of internal processes and structures

Customer Service Agent, B2C

• Du bist direkter Ansprechpartner für alle Kundenanliegen und bist zuständig für den telefonischen und schriftlichen Kundenkontakt
• Du berätst zu unseren Angeboten im Bereich (Pflege-)Hilfsmittel und unterstützt hilfe- und pflegebedürftige Menschen dabei, das passende Produkt zur Erleichterung im Alltag zu finden
• Du nimmst Anfragen und Bestellungen fachgerecht entgegen und gehst auf Kundenbedürfnisse ein
• Du erfasst pflegerelevante Daten in unserem CRM Tool / Salesforce
• Du trägst in Deiner Rolle aktiv zur bestmöglichen Betreuung unserer Kunden bei und übernimmst eine aktive Rolle in der stetigen Weiterentwicklung unseres Angebots
• Du beteiligst Dich aktiv und gerne bei der Weiterentwicklung der internen Prozesse / Strukturen