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Customer Support

• You are the direct point of contact for all customer concerns and are responsible for telephone and written customer communication
• You advise on our range of care and assistive products and support people in need of care in finding the right product to make everyday life easier
• You receive inquiries and orders professionally and respond to customer needs
• You record care-relevant data in our CRM tool (Salesforce)
• You actively contribute to the best possible support of our customers and take an active role in the ongoing development of our product offering
• You actively and willingly participate in the improvement of internal processes and structures

B2C Customer Representative

Backend Engineer

• You don’t just write code — you create the technical foundation that enables people to organize their care effortlessly.
• In a state-of-the-art environment you build bridges between complex systems and ensure our internal processes run as efficiently as possible.
• You develop and maintain high-performance backend services in Golang that remain stable under load.
• Following an API-first approach, you design and document (Swagger/OpenAPI) modern interfaces (REST, GraphQL, SOAP) that connect our services seamlessly.
• You are the architect for our integrations — whether internal power tools like Salesforce or critical external systems such as emergency dispatch centers.
• You design future-proof data models and system components that form the basis for smooth operations.
• As part of an agile team (SAFe), you actively participate in planning events, reviews and retrospectives to continuously improve our software and ways of working.

Senior Backend Developer, Golang

Call Center Representative

• You are the primary point of contact for all customer inquiries and are responsible for telephone and written customer communications
• You provide advice on our range of (care) aids and assist people who require help or care in finding the right product to make everyday life easier
• You handle inquiries and orders professionally and respond to customer needs
• You record care-relevant data in our CRM tool / Salesforce
• You actively contribute to providing the best possible care for our customers and take an active role in the continuous development of our offerings
• You actively and willingly participate in the improvement of internal processes and structures

Call Center Agent – Employee

• You are the primary contact for all customer inquiries and are responsible for telephone and written customer communications
• You advise on our product range of (care) aids and support people in need of care in finding the right product to make everyday life easier
• You professionally handle inquiries and orders and respond to customer needs
• You record care-relevant data in our CRM tool / Salesforce
• In your role you actively contribute to providing the best possible customer care and take an active part in the ongoing development of our offerings
• You actively and willingly participate in the further development of internal processes and structures

B2C Customer Advisor

• Design the technical foundations that make it easy for people to order and manage their care services
• Simultaneously elevate our internal processes by:
• developing and maintaining high-performance backend components and systems in Go (Golang)
• designing and implementing REST, SOAP and GraphQL APIs using an API-first approach — including documentation with Swagger (OpenAPI)
• integrating internal systems (e.g., Salesforce) and external systems (e.g., emergency dispatch centers) into our existing system landscape
• designing new systems and components as well as their data models and structures to ensure efficient and seamless operations
• actively contributing to agile software development under SAFe and participating in reviews, retrospectives, and planning events

Senior Backend Developer

• You are the direct contact person for all customer concerns and are responsible for telephone and written customer communication
• You advise on our range of (care) aids and help people in need of assistance and care find the right product to make everyday life easier
• You correctly receive inquiries and orders and respond to customer needs
• You record care-relevant data in our CRM tool / Salesforce
• In your role you actively contribute to providing the best possible support to our customers and take an active part in the continuous development of our offering
• You actively and willingly participate in the development of internal processes / structures

B2C Customer Representative

Senior Backend Developer, Golang

Call Center Agent – Employee

B2C Customer Advisor

Senior Backend Developer

Call Center Agent – Mitarbeiter