proSenio

B2C Customer Advisor

proSenio

part-time

Posted on:

Location Type: Hybrid

Location: Augsburg • Germany

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Salary

💰 €2,650 - €3,000 per month

About the role

  • You are the primary contact for all customer inquiries and are responsible for telephone and written customer communications
  • You advise on our product range of (care) aids and support people in need of care in finding the right product to make everyday life easier
  • You professionally handle inquiries and orders and respond to customer needs
  • You record care-relevant data in our CRM tool / Salesforce
  • In your role you actively contribute to providing the best possible customer care and take an active part in the ongoing development of our offerings
  • You actively and willingly participate in the further development of internal processes and structures

Requirements

  • Ideally you already have some experience in customer service and a service-oriented mindset comes naturally to you
  • Desirable—but not required—are prior experiences in the healthcare sector (e.g., medical assistant / MFA)
  • You have a quick grasp of new information, are reliable and work carefully
  • You enjoy advising customers; consulting is your forte
  • Positive attitude and openness
  • Team player
  • You have very good German language skills and a clear, articulate manner in spoken and written German
  • Confident use of PCs and MS Office / CRM programs is a given for you. Experience with Salesforce is an advantage but not a prerequisite
Benefits
  • A secure position in a fast-growing, socially relevant company — located at the historic Martini Park in Augsburg
  • Flat hierarchies and an informal, first-name culture
  • Two days per week of remote work possible
  • 27 vacation days, increasing to 30 with continued company tenure
  • Attractive bonus system in addition to the fixed salary
  • Subsidized company pension plan and monthly tax-free benefits in kind
  • Additional monthly tax-free benefits of up to €50 in the form of a SpenditCard
  • Enjoy your favorite drink on us

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceconsultingdata recording
Soft skills
service-oriented mindsetreliabilityattention to detailpositive attitudeopennessteam playercommunication skills