ProScore Technologies

Customer Success Manager

• Engage with clients to ensure they optimize their use of ProScore’s suite of AI-powered products.
• Support the Director of Customer Success in facilitating client onboarding and providing ongoing support through both virtual and in-person interactions.
• Manage custom client projects, ensuring they are completed efficiently and successfully.
• Become a subject matter expert in ProScore’s AI-powered compliance solutions.
• Guide new clients through the initial stages of using the product or service, including setup, training, and initial support.
• Conduct virtual training sessions and system reviews for clients.
• Act as the main point of contact for client communications, troubleshooting, and issue resolution.