ProScore Technologies

Customer Success Manager

• Become a subject matter expert in ProScore’s AI-powered compliance solutions, understanding all capabilities and potential customizations.
• Maintain in-depth knowledge of industry-specific terminology and best practices to effectively communicate with clients.
• Develop a strong understanding of compliance matters relevant to ProScore’s industry, especially related to the IRA and other regulatory frameworks.
• Serve as a trusted advisor between clients and the product team, documenting client feedback, product improvements, and pain points.
• Engage with clients and their employees at all levels, from onsite personnel to C-suite executives, to build strong relationships.
• Conduct virtual and in-person training sessions and system reviews for clients.
• Collaborate closely with Product, Sales, and Support teams to meet client needs.
• Manage client projects, ensuring successful completion and seamless implementation of ProScore’s AI-powered compliance tools.
• Help clients identify and develop internal ProScore Subject Matter Experts (SMEs) or champions to foster deeper product understanding and engagement.
• Maintain continuous, engaging communication with clients, providing timely guidance and assistance on how to leverage ProScore’s AI-powered tools.
• Assist the VP of Customer Success in identifying and improving departmental efficiencies through better tools and processes.
• Oversee day-to-day administrative duties, including managing timesheets, invoice preparation, billing accuracy, and resolving billing issues.
• Prepare various reports, such as headcount or performance data, by pulling data from internal systems.
• Assist with supplier enrollment in collaboration with the client's supply chain group and conduct new supplier orientations.
• Act as the main point of contact for client communications, troubleshooting, and issue resolution, including managing functional email boxes.
• Communicate regularly with project owners and ProScore Graduate Assistants (GAs) to ensure smooth operations.

Customer Success Representative

Learning and Development

• Manage and support a caseload of at least 100 apprentices across programs such as electricians, construction craft laborers, and operators
• Track progress in Related Technical Instruction and completion of the ProScore curriculum modules
• Coordinate logistics and provide ongoing support to apprentices throughout their program participation
• Register apprentices in the ProScore portal and ensure required documentation is completed and signed
• Maintain accurate program records and assist with compliance reporting
• Collaborate with instructors and external training partners delivering instruction through: NCCER and Pearson
• Communicate with internal teams to resolve issues, remove barriers, and improve apprentice outcomes
• Support new initiatives and process improvements as projects evolve

Customer Success Representative

Workforce Development Coordinator