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Customer Success Manager
ProScore Technologies. Engage with clients to ensure they optimize their use of ProScore’s suite of AI-powered products.
About the role
Key responsibilities & impact- Engage with clients to ensure they optimize their use of ProScore’s suite of AI-powered products.
- Support the Director of Customer Success in facilitating client onboarding and providing ongoing support through both virtual and in-person interactions.
- Manage custom client projects, ensuring they are completed efficiently and successfully.
- Become a subject matter expert in ProScore’s AI-powered compliance solutions.
- Guide new clients through the initial stages of using the product or service, including setup, training, and initial support.
- Conduct virtual training sessions and system reviews for clients.
- Act as the main point of contact for client communications, troubleshooting, and issue resolution.
Requirements
What you’ll need- Proven experience in customer success or similar roles, with strong client relationship-building skills.
- Forward-thinking, proactive, and a problem solver.
- Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions.
- Ability to stay organized and manage multiple projects and clients simultaneously.
- Prior experience in SaaS, RegTech, or FinTech industries is preferred.
- Bachelor’s Degree preferred, but not required.
- Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues.
- Strong interpersonal skills; ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives.
- Experience in conducting virtual and in-person presentations or training is a plus.
Benefits
Comp & perks- Innovative AI-Powered Environment
- Career Growth
- Impactful Work
- Collaborative Culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client onboardingproject managementtrainingtroubleshootingvirtual trainingsystem reviewsclient communicationsissue resolution
Soft Skills
client relationship-buildingproblem solvingverbal communicationwritten communicationorganizational skillsinterpersonal skillspublic speaking