proSapient

Client Services Representative

• Understand Client Briefs: Receive and understand various client briefs, conducting initial research into new industries, companies and business topics to ensure a good base level of understanding of your client’s needs. Your business and commercial understanding will grow exponentially.
• Expert Sourcing: Having understood the client brief, a large part of your day will be spent sourcing experts on a global scale by:
• 1) Utilising our AI-driven Platform as a key source to find potential matches from within our existing network and
• 2) Utilising professional networking sites and other online resources to source new experts to join our network.
• Expert Communication: Employing a mix (Calls, Emails, Messaging, etc...) of outbound methods to reach experts, you’ll then engage with and vet to evaluate their suitability for the brief. These interactions are fantastic opportunities to learn more about an industry, build your professional network and hone your negotiation skills.
• Project Management: Work closely with your team to meet project deadlines and exceed clients’ expectations.

Client Services Associate, German Speaking

Client Services Associate, French Speaking – Entry Level

Client Services Associate, Entry Level

IT Support

• - Providing 1st line technical support to end users on desktops, laptops, printers, conferencing equipment, and office IT infrastructure.
• - Maintaining daily checks across the IT infrastructure to ensure maximum uptime and compliance.
• - Troubleshooting and resolve issues with hardware, software, operating systems (Windows/macOS), and collaboration tools (Microsoft 365, Teams, Zoom, etc.).
• - Managing the new starter and leaver processes, including workstation setup, account provisioning/deactivation, hardware distribution, and access control.
• - Escalating more complex issues to the global IT team while maintaining ownership and communication until resolution.
• - Maintaining and updating documentation for local IT procedures and technical solutions.
• - Ensuring compliance with global IT policies, standards, and security protocols.
• - Assisting with IT asset tracking, hardware inventory, and procurement.
• - Participating in regular IT maintenance, upgrades, and project rollouts across the EMEA offices.
• - Effectively demonstrating a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to maintain overall employee satisfaction.
• - Leveraging critical thinking skills to find practical workarounds and permanent solutions.

Client Services Associate, German Speaking

Client Services Associate, French Speaking – Entry Level

Client Services Associate, Entry Level

Junior IT Support – Helpdesk