proSapient

Backend Engineer

• Develop and maintain scalable, efficient, and high-quality Elixir web applications.
• Design, optimize, and troubleshoot SQL queries and performance issues.
• Collaborate with cross-functional teams to design and implement new features and improvements.
• Write clean, maintainable, and testable code adhering to industry best practices.
• Contribute to architectural decisions and optimize system performance.

Elixir Developer

Client Services Representative

• Manage a roster of key Private Equity clients with precision and attention to detail.
• Oversee multiple client workflows, ensuring projects are executed efficiently and at the highest standard.
• Identify opportunities for process improvement and operational excellence.
• Build and maintain strong, trust-based relationships with key stakeholders and clients.
• Serve as a consultative partner who anticipates client needs and provides solutions that enhance value.
• Partner with Commercial teams to identify and capture growth opportunities.
• Partner with the Commercial Department to identify new business opportunities aligned with company goals.
• Support quarterly and annual planning for your client portfolio, driving innovation and client satisfaction.
• Leverage proSapient’s full product suite to create cross-selling opportunities and strengthen client relationships.
• Translate business strategy into actionable plans that drive results.
• Lead, mentor, and inspire high-performing teams through effective coaching and communication.
• Foster a culture of accountability, collaboration, and client-first delivery.
• Set clear objectives aligned with company strategy and empower your team to achieve them.
• Provide hands-on coaching and mentorship to line managers, enhancing their people, client, and delivery skills.
• Collaborate with People & Talent teams on hiring, promotions, performance management, and succession planning.
• Foster a high-performance culture that celebrates excellence and encourages continuous learning.
• Ensure outstanding project delivery by setting and tracking KPIs that drive revenue and client impact.
• Regularly audit projects and identify areas for improvement.
• Champion new technology and process innovations within your team to boost efficiency and performance.

Associate Vice President, Client Services – Private Equity

Project Manager

• Building a high performing culture that embodies our core values; creating clear expectations, targets, and goals for your people to thrive, succeed and overachieve.
• Ensuring people development, training, and growth – creating developmental plans, measuring performance, and driving growth consistently across the team
• Taking ownership for all people related responsibilities for your team – including hiring, promotions, development, training, progression, growth, and performance management
• Working with the Client Services Leadership team to understand the business established KPI's and metrics that ensure team and individual success while building a proactive and outbound team attitude and approach
• Managing your team members on an individual basis – driving growth, development, and success through 1:1’s, performance reviews, appraisals, coaching and learning & development
• Lead your associates & senior associates throughout the project lifecycle and be accountable for output of all associated metrics of the team
• Allocating projects to team members, ensuring workloads are balanced, clients' needs and expectations are met and capacity/ revenue numbers are delivered against (and exceeded!)
• Driving a proactive, outbound team attitude; creating, and instilling best practises and processes that enable your team to consistently find great Experts across the globe on a high-volume basis
• Embedding an exemplary screening process, leading by example on how to ensure the best experts are thoroughly screened and vetted prior to sharing with a client in line with our internal Compliance procedures
• Owning accountability for all delivery targets and metrics related to your team (and on an individual basis too)
• Coaching team members to manage the full cycle of Expert Networking across multiple projects, with a focus on urgency, attention to detail and quality
• Assuming ownership and client account management responsibility for your designated client accounts
• Providing outstanding customer service and support to our clients, acting as an SME on all aspects of the account and building valued relationships that encourage growth and increased coverage across our target clients
• Working in partnership with the Commercial Team to strategies around account revenue growth across your clients – focusing on potential revenue opportunities, supporting preparation for, and delivering QBR’s, and mapping/planning for account growth

Team Lead – Project Manager

• Understand Client Briefs: Receive and understand various client briefs, conducting initial research into new industries, companies and business topics to ensure a good base level of understanding of your client’s needs. Your business and commercial understanding will grow exponentially.
• Expert Sourcing: Having understood the client brief, a large part of your day will be spent sourcing experts on a global scale by:
• 1) Utilising our AI-driven Platform as a key source to find potential matches from within our existing network and
• 2) Utilising professional networking sites and other online resources to source new experts to join our network.
• Expert Communication: Employing a mix (Calls, Emails, Messaging, etc...) of outbound methods to reach experts, you’ll then engage with and vet to evaluate their suitability for the brief. These interactions are fantastic opportunities to learn more about an industry, build your professional network and hone your negotiation skills.
• Project Management: Work closely with your team to meet project deadlines and exceed clients’ expectations.

Client Services Associate – Entry Level

People Operations

• Create a high-performance culture that unlocks our employee potential
• Oversee the full employee lifecycle for our Americas region (Canada and the US)
• Manage the People & OM Associate to ensure administrative excellence for all People areas
• Create exemplary new joiner onboarding, induction and offboarding experience
• Act as the SME for all frontline employment law related queries & challenges
• Draft, develop and enforce all policies, procedures and handbooks relating to the AMER region
• Drive improved performance across our employees; coach managers on performance related tasks
• Create a culture that balances performance with wellbeing
• Drive initiatives that unpick employee engagement blockers
• Partner with ERG Leaders to create events and interactions that create belonging and inclusion
• Uncover opportunities to review & streamline People process to drive efficiency
• Partner with the wider IT & OM teams to ensure office space fits employee needs
• Collaborate with Head of People & Talent (AMER) and global People Team to create global People projects

People Manager – Maternity Cover

• Rapidly connect clients (Private Equity & Consultancy firms) with top industry experts globally
• Understand client briefs and conduct initial research into industries, companies and business topics
• Source experts using an AI-driven platform and professional networking sites/online resources
• Communicate with experts via calls, emails and messaging; engage and vet to assess suitability
• Apply skills in communication, sales, project management and negotiation after training
• Work with team to meet project deadlines and exceed client expectations
• Occasionally work extra hours to meet client needs and targets

Client Services Associate – German Speaking, Entry Level

• Rapidly connect private equity and consultancy clients with top industry experts globally
• Receive and understand client briefs and conduct initial research into industries, companies and topics
• Source experts using the companys AI-driven platform and external professional networking sites
• Reach out to experts via calls, emails and messaging; engage, vet and evaluate their suitability for briefs
• Manage projects closely with your team to meet deadlines and exceed client expectations
• Complete intensive training and apply communication, sales, project management and negotiation skills
• Occasionally work extra hours to meet client needs and targets

Client Services Associate, Entry Level, French Speaking

• Understand client briefs and conduct initial research into new industries, companies and business topics
• Source experts globally using proSapient's AI-driven platform and professional networking sites
• Reach out to experts via calls, emails and messaging; engage and vet candidates for suitability
• Project management: work closely with the team to meet project deadlines and exceed client expectations
• Apply communication, sales, negotiation and project management skills after an intensive training period
• Occasionally work extra hours to meet client needs; contribute to team targets and performance

Client Services Associate, German Speaking – Entry Level

• Every day, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders.
• Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge.
• We help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a market-leading software platform; and we help clients surface knowledge they already have through expansive knowledge management.
• The role of Manager is to build and run a high performing team with an inclusive and innovative culture representative of proSapient’s values. As a Manager you are accountable for ensuring Company goals are met, while driving the career development of your direct reports. You will support your Team in facilitating strong project delivery against Company revenue and margin growth targets, such as maintaining a low CPH. You will have Client ownership with a focus on growing our market share and building our reputation as a trusted premium provider.
• Proven track record of success in a fast-paced, outbound, target-driven environment is essential (e.g. expert networking, recruitment, sales, or similar industries).
• Key Duties:
• Project Management
• Accomplished in internal and external stakeholder management, you’ll empower and coach your Project Lead/s to ensure prompt and successful project work, coaching them through complex, niche or challenging briefs.
• Extensively set and use key productivity metrics and diagnostic tools to assess project-level performance and opportunities.
• Drive innovation and continuous improvement, adopting best practices and sharing feedback for continuous improvement.
• Collaborating with your Project Lead to ensure proSapient’s and Client’s Compliance policies, procedures and frameworks are adhered to at all times.
• Client Management
• In collaboration with other Departments, use key performance metrics, such as, but not limited to unit growth and market share, to strategize and prioritise key Clients whilst identifying new, and deliver upon existing, growth opportunities in order to meet and exceed revenue and margin targets.
• Proactively lead engagement with Clients - ranging from Users through to Senior Partners - to cultivate valuable and mutually beneficial relationships that further provide the opportunity to cross-sell proSapient’s full product offering (I.e., Surveys), while obtaining intel that will support project yield, or provides a strategic insight on market movements.
• In partnership with our Business Development/Commercial Team and other internal and external stakeholders you will conduct strategic data analysis that will drive insight. This will be used in account planning sessions, such as running Quarterly Business Reviews and hold Client feedback sessions. From time to time and as required, this may involve collaboratively preparing for Client contract renewals, negotiations and requests.
• People Management
• Build a high-performing, inclusive and innovative culture that delivers results, rewards performance and is aligned with proSapient’s values.
• Plan day-to-day capacity and team requirements in collaboration with your Associate Director and your Team Lead/s.
• Stimulate high engagement of your Team through fostering a culture of continuous constructive feedback and driving development through training and performance management, in collaborations with our Project Excellence and People & Talent Teams.