proSapient

Client Services Representative

• Oversee the delivery of multiple, fast-moving Private Equity projects, ensuring quality, speed, and consistency.
• Coach and support Project Leads through complex, niche, or time-sensitive briefs.
• Use performance data to spot delivery issues early and continuously improve how work gets done.
• Maintain high standards across compliance, process, and client experience.
• Act as a senior point of contact for PE clients, from deal teams through to senior partners.
• Build trusted, long-term relationships by understanding investment strategies and portfolio needs.
• Identify opportunities to grow accounts, expand into new funds or regions, and deepen existing partnerships.
• Work closely with commercial and delivery teams to turn client insight into action.
• Lead, coach, and develop a team of client services professionals (from Associate to Team Lead).
• Create an inclusive, high-performance culture with clear expectations and regular feedback.
• Plan team capacity and resourcing to meet demand without compromising quality.
• Support career development and progression as the PE team continues to scale.

Manager, Client Services – Private Equity

• Work in partnership with your Project Lead to receive & understand requests from clients across a variety of sectors and industries, quickly grasping the current context of requests
• Pro-actively search for, and identify, excellent experts globally, using our proprietary technologies & platform, alongside using a variety of other search methods like emailing, calling, our AI platform and utilizing LinkedIn.**
• Act as a consultant by figuring out the type of expert your clients will need to speak with to fulfill their project
• Act as your own project manager by handling multiple client requests while connecting with and vetting a variety of experts each day
• Share the expert you’ve chosen to your client by understanding what the client is fully looking for and ensuring those needs are met

Client Services Associate

• Understand Client Briefs: Receive and understand various client briefs, conducting initial research into new industries, companies and business topics to ensure a good base level of understanding of your client’s needs. Your business and commercial understanding will grow exponentially.
• Expert Sourcing: Having understood the client brief, a large part of your day will be spent sourcing experts on a global scale by:
• 1) Utilising our AI-driven Platform as a key source to find potential matches from within our existing network and
• 2) Utilising professional networking sites and other online resources to source new experts to join our network.
• Expert Communication: Employing a mix (Calls, Emails, Messaging, etc...) of outbound methods to reach experts, you’ll then engage with and vet to evaluate their suitability for the brief. These interactions are fantastic opportunities to learn more about an industry, build your professional network and hone your negotiation skills.
• Project Management: Work closely with your team to meet project deadlines and exceed clients’ expectations.

Manager, Client Services – Private Equity

Client Services Associate

Client Services Associate, Entry Level