proSapient

Client Services Representative

• Oversee the delivery of multiple, fast-moving Private Equity projects, ensuring quality, speed, and consistency.
• Coach and support Project Leads through complex, niche, or time-sensitive briefs.
• Use performance data to spot delivery issues early and continuously improve how work gets done.
• Maintain high standards across compliance, process, and client experience.
• Act as a senior point of contact for PE clients, from deal teams through to senior partners.
• Build trusted, long-term relationships by understanding investment strategies and portfolio needs.
• Identify opportunities to grow accounts, expand into new funds or regions, and deepen existing partnerships.
• Work closely with commercial and delivery teams to turn client insight into action.
• Lead, coach, and develop a team of client services professionals (from Associate to Team Lead).
• Create an inclusive, high-performance culture with clear expectations and regular feedback.
• Plan team capacity and resourcing to meet demand without compromising quality.
• Support career development and progression as the PE team continues to scale.

Manager, Client Services – Private Equity

• Work in partnership with your Project Lead to receive & understand requests from clients across a variety of sectors and industries, quickly grasping the current context of requests
• Pro-actively search for, and identify, excellent experts globally, using our proprietary technologies & platform, alongside using a variety of other search methods like emailing, calling, our AI platform and utilizing LinkedIn.**
• Act as a consultant by figuring out the type of expert your clients will need to speak with to fulfill their project
• Act as your own project manager by handling multiple client requests while connecting with and vetting a variety of experts each day
• Share the expert you’ve chosen to your client by understanding what the client is fully looking for and ensuring those needs are met

Manager, Client Services – Private Equity

Client Services Associate