proSapient

IT Support

• - Providing 1st line technical support to end users on desktops, laptops, printers, conferencing equipment, and office IT infrastructure.
• - Maintaining daily checks across the IT infrastructure to ensure maximum uptime and compliance.
• - Troubleshooting and resolve issues with hardware, software, operating systems (Windows/macOS), and collaboration tools (Microsoft 365, Teams, Zoom, etc.).
• - Managing the new starter and leaver processes, including workstation setup, account provisioning/deactivation, hardware distribution, and access control.
• - Escalating more complex issues to the global IT team while maintaining ownership and communication until resolution.
• - Maintaining and updating documentation for local IT procedures and technical solutions.
• - Ensuring compliance with global IT policies, standards, and security protocols.
• - Assisting with IT asset tracking, hardware inventory, and procurement.
• - Participating in regular IT maintenance, upgrades, and project rollouts across the EMEA offices.
• - Effectively demonstrating a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to maintain overall employee satisfaction.
• - Leveraging critical thinking skills to find practical workarounds and permanent solutions.

Junior IT Support – Helpdesk