Proponent

Customer Relationship Manager

Proponent

full-time

Posted on:

Location Type: Office

Location: Alphen aan den Rijn • Netherlands

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Tech Stack

ERP

About the role

  • Handle all aspects of Customer Service including quoting, quote follow up, contract review, order entry, cost/price request, customer set up and customer portals
  • Liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure timely and successful delivery of products and services according to customer needs
  • Build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trust relationship with customers and listen to understand the customer’s environment, influences, and challenges
  • Collaborate with Account management, Purchasing, Product management and other internal teams to ensure growth attainment, quality, service, sales, profitability, and other business objectives are successfully met; identify opportunities to improve customer relationships and to grow business
  • Perform other tasks and projects as required to meet customer and organizational needs.

Requirements

  • Great verbal, written, and interpersonal communication skills in English, sufficient to write business correspondence and to converse professionally with customers, vendors, and colleagues
  • Good command of any other European language is an asset
  • Proficiency with ERP Software
  • Reliable, amicable, and professional team player, driven to provide outstanding service to customers
  • Excellent phone etiquette
  • Detail oriented with strong organization and time management skills
  • Must be self-motivated and able to proactively manage time to meet deadlines and commitments and is achievement focused.
Benefits
  • Fulltime employment (40 hours per week) in Alphen aan den Rijn
  • A challenging and dynamic (international) environment where you can develop yourself depending on your ambitions & interests
  • A salary which conforms to market standards
  • Pension scheme
  • Holiday allowance and 30 or more leave days per year
  • Great learning resources and access to a comprehensive E-learning system
  • Participation in our global profit-sharing plan
  • Participation in our global Employee Stock Ownership Plan (ESOP)
  • The opportunity to join a global company with enthusiastic and loyal employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ERP Software
Soft Skills
verbal communicationwritten communicationinterpersonal communicationteam playerphone etiquettedetail orientedorganization skillstime managementself-motivatedachievement focused