PropLogix

Customer Success Manager

• Assists users with support related issues, including new order entry, researching new tickets, order quotes, updating/canceling orders; refers more complicated issues to appropriate staff using Zendesk, Email, Group Email, and Phone
• Handles support ticket inquiries from clients and vendors on a variety of operational topics and questions
• Communicate regularly with other members of the support team to discuss recurring problems and to share solutions and best practices
• Performs other related duties as assigned
• Answer incoming client calls and appropriately resolve or escalate

Client Experience Specialist

Analyst

• Contact Home Owners Associations and Management Companies for relevant property information
• Obtain specific time-sensitive documents
• Prepare detailed documentation based on research and reporting
• Other duties, as assigned

Property Analyst – HOA

COP 2,174,000 - COP 3,000,000 per month

• Ensure that projects comply with state requirements
• Contact municipal government to validate construction permits
• Assist in the processing of permits in the USA, and their requirements
• Other duties, as assigned

Back Office Analyst – Tax, FLS

COP 2,174,000 - COP 2,500,000 per month

• Perform property due diligence using Google, municipal websites, and other online resources
• Compile reports and send research findings to clients to support real estate closings
• Ensure that projects comply with state requirements
• Contact municipal government to validate construction permits
• Assist in the processing of permits in the USA and their requirements
• Other duties as assigned
• Meet productivity and quality targets for bonus eligibility and potential base salary increase
• Work Monday through Friday following Eastern Time hours (8:30–17:00 ET; Nov–Mar start 7:30 local to match ET)
• Complete remote training and technical assessments as part of onboarding

Back Office Analyst, FLS

• Perform property due diligence using Google, County Websites, and other online resources
• Contact Home Owners Associations and Management Companies for relevant property information
• Call to confirm and obtain information and specific time-sensitive documents
• Compile reports and prepare detailed documentation based on research and reporting
• Send completed reports and documentation to respective clients to support real-estate closings
• Complete other duties, as assigned
• Participate in a technical assessment and virtual interviews as part of the hiring process

Client Experience Specialist

Property Analyst – HOA

Back Office Analyst – Tax, FLS

Back Office Analyst, FLS

Property Analyst, HOA