**What You Will Do**
- Analyze customer retention, churn, and expansion trends across ARR, cohorts, segments, and lifecycle stages to surface risks, opportunities, and actionable insights for leadership.
- Partner closely with Customer Success leaders and Managers to support QBRs, renewals, and account planning through data-driven insights, forecasts, and customer health analysis
- Own and maintain ARR-related reporting (renewals, upsell, downsell, churn, GRR, NRR), ensuring accuracy, consistency, and executive-ready outputs.
- Develop and maintain comprehensive documentation of revenue operations processes, guidelines, and policies
- Uphold governance processes to ensure the integrity and accuracy of data across all systems
- Support the month-end ARR close process by ensuring accurate processing, reconciliation, and alignment of customer revenue data.
- Lead the selection and implementation of novel technologies and tools aligned with revenue operations objectives
- Facilitate cross-functional projects and initiatives aimed at enhancing overall operational efficiency and fueling revenue growth
- Maintain open communication channels with stakeholders from Finance, Customer success, Sales, Marketing, and other departments, fostering a cohesive feedback loop
- Monitor system activity to ensure adherence to prescribed processes by all users
- Maintain a holistic perspective of all business processes and user interactions within the system(s), discerning cross-functional impacts and recommending optimizations
- Provide technical expertise and develop innovative solutions to address business challenges, conducting detailed analysis of technical and business requirements
- Support ad hoc analysis and strategic initiatives across

Requirements

**What You Will Bring**
If this role excites you but you don’t meet every requirement, we still encourage you to apply. At Prophix, curiosity, adaptability, and diverse perspectives matter. Your experience may be exactly what we need.
__**Required Qualifications**__
- Deep expertise in ARR and retention analytics, with a strong understanding of renewals, churn, expansion, GRR/NRR, and how customer behavior translates into revenue outcomes.
- 3-5 years of progressive experience in revenue operations, sales operations, or finance
- Advanced analytical and systems proficiency, including CRM and CS platforms (e.g., Salesforce, Churn Zero) and data analysis/reporting tools (e.g., Excel, Tableau), with a strong focus on data accuracy and governance.
- Exceptional communication and collaboration skills, with a proven track record of effective cross-team collaboration
- Meticulous organization and attention to detail, coupled with the ability to manage multiple projects concurrently
- Proactive problem-solving aptitude with a mindset geared towards continuous improvement
- Comfort using AI tools responsibly to support tasks such as research, drafting, or data review
- Ability to learn new tools and adapt as technology evolves
- Curiosity and openness to exploring new approaches
- Collaborative mindset when working with teams and technology
- Must be legally entitled to work in the country where this role is located

Benefits

**What Success Looks Like**
- 30 days: You understand our tools, product, and people
- Within 90 days: You work independently on meaningful tasks
- Within 6 months: You contribute ideas, improvements, and measurable impact
**Why Join Prophix?**
Prophix builds technology that helps organizations plan, forecast, and make better decisions through Prophix One™, our Financial Performance Platform. You’ll work with colleagues and customers across multiple regions, contribute to a platform used by thousands of organizations, and help advance our AI-enabled capabilities that support smarter, more human-centred work. You’ll also have opportunities to grow your skills, learn modern tools, and collaborate with leaders who value continuous improvement.
We offer flexibility depending on team needs and employee location, and our work is anchored in our values: Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation.
**** What’s Included for You?**
- Comprehensive health, dental, vision, and mental-health coverage
- Retirement savings with employer contributions
- Parental leave top-up
- Annual wellness allowance
- Generous paid time off including vacation and sick time
- Social events, team activities, and opportunities to build community
- Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
- Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what’s next

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ARR analyticsretention analyticsrenewalschurn analysisexpansion analysisGRRNRRdata analysisdata reportingrevenue operations

Soft Skills

communicationcollaborationorganizationattention to detailproblem-solvingadaptabilitycuriositycontinuous improvementcross-team collaborationproject management