Lead strategic initiatives by coordinating execution across Customer Success, Sales, Engineering, Product, and Support teams using project tracking tools such as Rocket Lane, Asana, and ServiceNow.
Lead Customer Success, Sales, and Product efforts to set up customers for success and present the product roadmap, including requested features.
Develop and enhance OEM partner onboarding and value delivery assets that outline every stage of the customer journey, from initial setup to go-live.
Design post-launch governance models, including SLA (Service Level Agreement) alignment, risk tracking dashboards in Databricks, and escalation workflows using ServiceNow.
Create business review frameworks (QBR & EBR) and executive success summaries using Salesforce reports, dashboards, and shared slide templates.
Develop and maintain internal documentation for Success and Support readiness, field enablement, and onboarding SLAs.
Define long-term OEM success operations, reporting workflows, and scalable templates.

Requirements

Master’s degree in Information Systems, Computer Science with 2 years of experience in a job title with similar duties and skills.

Benefits

Prophecy covers 99% of employee health insurance premiums and 75% for dependents
We offer $200 per month towards remote work, wellness, gyms, massages, facials, and more!
Flexible PTO
Professional development allowance
Company sponsored Long Term Disability and Life Insurance, FSA/HSA, dental, vision, and more
Ability to have your fingerprint on an innovative platform
End-to-end ownership of your projects.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementrisk trackingdata analysiscustomer journey mappingSLA alignmentreporting workflowsgovernance modelsbusiness review frameworksexecutive summariesonboarding processes

Soft Skills

leadershipcommunicationcoordinationstrategic thinkingcollaborationproblem-solvingorganizational skillscustomer focuspresentation skillsdocumentation