Propeller Aero

Customer Success Manager

• Your mission is to lead a high-performing Customer Success team that turns customer adoption into sustainable business growth.
• You will manage the strategy and people that drive our retention engine.
• Reporting to the VP of Customer Success, you will act as an operational leader, ensuring our team delivers on its promises to customers and the business.
• You will be responsible for hiring, coaching, and developing a team of CSMs on our SMB Accounts Team, ensuring they have the skills and resources to succeed.
• You will own the aggregate health and revenue targets for your segment, acting as an operational architect who refines our playbooks and a strategic escalation point for critical customer issues.

Customer Success Team Manager

Recruitment

• Your mission is to take our high-performing Sydney team to new heights by bringing in exceptional talent who align with culture and mission.
• You’ll be focusing on a wide variety of roles including technical, operational and go-to-market related positions.
• You’ll own the entire recruitment life cycle, starting from employer branding strategies to attract the right talent, through to meeting them on their first day.
• You’ll actively profile, identify and attract both active and passive candidates, and deliver a candidate experience that we can be proud of.
• You’re a recruiter who builds long lasting relationships and keeps in touch with passive candidates to keep Propeller on their radar.
• This role will suit an individual who is excited to be part of an exciting stage of growth for a company and play a key role in growing its team, whilst maintaining its unique culture.

Talent Acquisition Specialist

Account Executive

• Manage a portfolio of strategic mining accounts, including major mining operators and enterprise-level prospects.
• Build and maintain strong executive and operational relationships across sites, regions, and decision-making teams.
• Develop a comprehensive understanding of each account’s structure, strategy, project pipeline, financial priorities, and technology environment.
• Serve as the primary point of contact and strategic lead for all commercial activity within assigned key accounts.
• Meet and exceed sales targets for your assigned book of business within the mining segment.
• Identify and qualify expansion opportunities within existing key accounts through ongoing discovery and understanding of customer workflows and priorities.
• Lead the end-to-end expansion cycle for existing accounts—including discovery, solution alignment, proposal development, negotiation, and closure.
• Monitor account health and engagement to proactively surface areas for additional value and growth.
• Own renewals for all assigned accounts, ensuring proactive planning and strong long-term retention.
• Act as the escalation point for issues impacting account growth or health, coordinating resources across Sales, Account Management, Customer Success, Hardware Support, and Product.
• Partner with Enterprise Customer Success Engineers to develop business cases supporting feature prioritization, product improvements, or bug fixes that affect key accounts.
• Collaborate with Marketing on account-based marketing (ABM) programs targeting major mining customers.
• Support planning and execution of account business reviews (ABRs) with cross-functional teams.
• Provide account-level insights to Product teams regarding mining-specific requirements, workflows, and opportunities to enhance the enterprise offering.
• Identify trends, competitive activity, and emerging needs across mining accounts to influence strategy and roadmap discussions.
• Maintain accurate and up-to-date records of opportunities, forecasts, meetings, and customer interactions within CRM/Gainsight.
• Uphold strong sales process discipline, including pipeline management, forecasting, and documentation.
• Travel as required to develop relationships, support deal cycles, attend key meetings, and participate in industry events.

Key Account Executive, Mining

Full-stack Engineer

• As a Senior Software Engineer at Propeller, you'll play an important role in architecting, building and scaling our mobile app using a React Native WebView-based architecture.
• You’ll contribute to feature development from planning through to release and help shape the future of our mobile experience.
• You’ll work closely with Product Managers, Designers, and Engineers to deliver high-quality features, improve app performance, and ensure a smooth, scalable user experience.
• The best part? You’ll be part of a greenfield mobile project—building complex, high-impact features from the ground up, rather than just maintaining legacy code. You'll have opportunities to influence technical decisions and grow your expertise while solving meaningful engineering challenges alongside a supportive team.

Senior Software Engineer, React/React Native

Marketing

• - Drive Product Awareness: You will lead the execution of GTM strategies, running integrated campaigns across email, social, paid ads, and blogs to drive demand and feature adoption.
• - Craft Compelling Narratives: Working closely with product coordinators and the Creative team, you will refine product positioning and messaging to create value propositions that resonate with our customers.
• - Ensure Launch Readiness: You will own all the communication for releases, ensuring internal teams (Sales, CS) and external customers are aligned and informed through seamless launch communications.
• - Optimise Engagement: You will champion lifecycle marketing by using data to track performance (adoption, conversion) and iterating on messaging to keep customers engaged long after the initial product or feature launch.

Customer Success Team Manager

Talent Acquisition Specialist

Key Account Executive, Mining

Senior Software Engineer, React/React Native

Marketing Manager