Proofpoint

Director

• Execute a comprehensive Critical Situation management and customer success strategy, including hiring, onboarding, performance standards, and operational plans.
• Define success criteria and track adherence to key operational metrics for escalations.
• Develop standards for handling customer incidents, escalation paths, and communication frameworks that drive successful outcomes.
• Improve customer satisfaction, and overall customer health across the lifecycle.
• Evaluate customer needs, identify gaps, and drive initiatives that strengthen customer value realization.
• Collaborate cross functionally with Technical Account Management, Professional Services, Product and Engineering to support customer success.
• Promote business continuity and operational excellence across the global support community.
• Serve as the executive escalation point for the most urgent and complex customer situations.
• Lead cross functional triage and resolution efforts, coordinating Support, Engineering, Product, Security, and Operations.
• Provide clear, timely, customer facing status updates and internal reporting during critical incidents.
• Manage SEV 0 escalations from initial detection through root cause analysis and post incident review.
• Conduct post escalation analysis and author customer facing cause analysis documents.
• Evaluate customer requests related to SLA violations and ensure appropriate internal review.
• Lead cross departmental process improvements to maximize customer retention and reduce repeat escalations.
• Participate in the 24×7 on call rotation as needed.
• Use customer data, operational metrics, and market insights to identify trends and drive continuous improvement with product and engineering teams.
• Partner with business and technical leaders to build consensus on strategy, prioritization, and process evolution.
• Identify systemic issues and lead corrective action efforts across departments.
• Provide leadership in documentation quality reviews, ensuring technical guides, troubleshooting content, and internal training are accurate and effective.
• Drive improvements within the broader Services organization, influencing processes across teams.

Director, Global Critical Situation Manager

Data Analyst

• Lead analytics projects across pipeline health, forecasting, territory and account planning, quote-to-cash, headcount planning, and customer health
• Translate business challenges into structured analytical questions and deliver insights that inform GTM strategy and revenue planning
• Build and optimize scalable data models and KPI frameworks to support GTM execution and operational visibility
• Design, develop, and maintain executive-level dashboards and insights tools using Power BI (or equivalent)
• Write and manage robust SQL queries and data pipelines across complex systems
• Present insights and strategic recommendations to VP+ and executive audiences across Sales, Marketing, and Revenue leadership
• Champion self-service analytics by enabling stakeholders with training, tools, and documentation
• Collaborate on analytics best practices, data governance, and scalable reporting processes
• Identify opportunities for automation, efficiency, and data quality improvements across GTM operations
• Serve as a subject matter expert on GTM data, metrics, and commercial insights

Advanced Analytics Manager

Security Engineer

• Define and own the narrative for Human-Centric Data Security
• Partner lock-step with Product Management to influence the roadmap
• Manage, mentor, and inspire a high-performing, distributed Product Marketing organization
• Direct the creation of battlecards and plays that dismantle competitors
• Serve as the primary external face of the business unit

VP, Product Marketing, Data Security – Governance

Full-stack Engineer

• Find bugs in existing codebase and propose fixes
• Help refactor existing code to improve usability and efficiency
• Assist in writing and developing unit/integration tests to be used in CI /CD pipeline
• Participate in code reviews
• Help diagnose and resolve technical problems, user-reported issues, and vulnerabilities
• Manage Jira tickets, updating status and communicating overall progress with stakeholders
• Write up patch notes and help communicate changes to the wider team internally
• Collaborate with the wider team to help find new opportunities and brainstorm ideas

Software Engineer Intern

Product Designer

• craft digital experiences that are useful, usable and delightful for the customer
• Supporting the product managers in the development of product vision by conducting user research and prioritising our customers pain points
• Use metrics driven design thinking to look at our current user patterns and identify areas for product improvements and potential new offering
• Understand EROAD’s customers and their needs
• Use suitable user research techniques e.g. user interviews, on site observation, surveys and evaluate user feedback
• Partner with the UX team to develop customer centred user journeys
• Work with Product Managers and cross functional teams to identify possible design solutions through workshops and collaborative design sessions
• Engage in day-to-day activities with the Engineering Teams
• Promote human centred design and a consistent UX across all of EROAD product offerings
• Evolve and evangelize our design system

UX Designer

Recruitment

• Lead top‑of‑funnel sourcing for a broad range of technical roles, focusing on identifying high‑impact engineering candidates across niche and competitive markets (software, infrastructure, security, data, etc.)
• Partner closely with recruiters and hiring managers to understand technical needs, role expectations, and team dynamics.
• Design and refine sourcing strategies aimed at engaging passive candidates through research, outreach, and networking.
• Qualify prospects through initial conversations, evaluate role alignment, and maintain strong communication throughout the funnel.
• Track sourcing data, pipeline health, and conversion trends, sharing insights that improve hiring processes.
• Help enhance candidate experience by ensuring thoughtful, timely , and personalized engagement.
• Contribute to employer branding, interview best practices, and continuous improvement of recruiting operations

Senior Technical Recruiting Sourcer

• Monitoring and improving AI agents, enforcing guardrails, adjudicating complex decisions
• Training and mentoring of junior analysts
• Oversee escalations from L1 analysts and customers, coordinate rapid response for high-severity incidents
• Assisting with L1 triaged as needed
• They will also be responsible for the building of and maintenance of escalation work flows and providing feedback on request.
• Provide feedback recommendations to the Client Service Manager
• Presentation of reports and advanced analytics findings when required
• Attendance at all routine client meetings and prep-meetings for Proofpoint Clients
• Overall Responsibility for any non-engineering client requests.
• Assist in identifying opportunities for new alarms policies
• Maintenance of runbooks/Proofpoint documentation (i.e. alarm workflows, escalation procedures, team details, client knowledge base)

Security Solution Analyst II

• Drive high levels of customer success through post sales customer engagements, maintaining a strong sense of ownership over customer outcomes
• Be a relentless advocate for your customers into the Product Management, Engineering and internal teams to improve the product and help ensure that Proofpoint deployments are successful.
• Independently provide ongoing and proactive vision and guidance regarding data security initiatives to assigned Proofpoint customers.
• Provide guidance and advice to onboarding customers about how best to utilize Proofpoint resources including their purchased solutions, support options, training offerings and other Proofpoint services.
• Meet regularly with customers to review product adoption and health, issues, upcoming releases, and other initiatives.
• Develop a thorough understanding of a typical customer’s business and security needs by industry, providing proactive recommendations that support the customer’s priorities.
• Contribute to functional groups from areas such as Product Management, Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.

Senior Customer Success Manager – Email Security Product Specialist

Human Resources

• Triaging cases via our service management system and shared inboxes and providing resolution in a timely manner
• Ensure the accuracy of employee data through the management of employee systems and processes
• Support with onboarding, offboarding and employee life cycle processes and queries
• Partner with the Benefits, Payroll, HRBPs, Immigration and compliance team in delivering the best customer service
• Provide testing support for Workday updated releases, integration changes and new functionality rollouts
• Actively participate in implementation of new policies and processes
• Help create, author and manage the HR Shared services knowledgebase
• Process a variety of HR transaction, ensuring compliance and integrity throughout the system
• Be able to provide reports and data analysis on request
• Maintain discretion in matters of confidentiality at all times

HR Shared Services Specialist

Sales Engineer

• Collaborate with the Central Africa Named Accounts team to develop and execute targeted account penetration strategies.
• Design and champion complex People-Centric Security solutions encompassing the entire Proofpoint portfolio.
• Provide valuable customer insight and real-world experiences to Product Management, Marketing and Product Development (Engineering) teams to help keep our solutions as the best in class.
• You will become an expert in Email Security, Advanced Persistent Threats, Attack Protection, Threat Response, Data Loss Prevention (DLP), and the threat landscape.
• Maintain compliance with ISO, NIST and MITRE.
• Present at or attend industry seminars and/or trade shows when required.

• Act as the Technical Sales Lead throughout the pre-sales process
• Collaborate with the sales team to develop and execute targeted account penetration strategies
• Design and champion complex People-Centric Security solutions encompassing the entire Proofpoint portfolio
• Provide valuable customer insight and real-world experiences to Product Management, Marketing and Product Development (Engineering) teams to help keep our solutions the best in the industry
• Present at or attend industry seminars and/or trade shows when required
• Become an expert in Email Security, Advanced Persistent Threats, Attack Protection, Threat Response, Data Loss Prevention (DLP), and the threat landscape

Sales Engineer, Cybersecurity

• Join a dynamic Data Security Platform Engineering team
• Solve complex technical challenges
• Work with and adopt new and innovative technologies

Software Engineer Intern, Summer 2026

Customer Success Manager

• Drive high-impact customer success through proactive post-sales engagements, maintaining full ownership of customer outcomes and solution adoption.
• Serve as a strong DLP advocate and advisor, providing expert guidance on data protection strategies, governance, and DLP best practices tailored to each customer’s environment.
• Act as a relentless customer champion, collaborating closely with Product Management, Engineering, Support, and internal teams to ensure Proofpoint DLP and security solutions deliver measurable results.
• Provide strategic onboarding guidance focused on maximizing customer utilization of Proofpoint DLP, email security, and associated services, including support programs, training, and professional services.
• Conduct regular business and technical reviews to assess product adoption, deployment health, risk posture, upcoming feature releases, and customer success initiatives.
• Develop a deep understanding of customers’ business drivers, data protection requirements, and security priorities by industry; use this knowledge to offer proactive, actionable recommendations.
• Partner cross-functionally across Sales, Marketing, Engineering, Support, and Professional Services to identify systemic friction points and address root causes of dissatisfaction or churn.

Senior Customer Success Manager – DLP

Strategy

• Work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions
• Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction
• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
• Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
• Develop deep understanding of customer’s business and operational needs
• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
• Identify and prioritize short term and long-term goals
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
• Monitors levels customer satisfaction and escalates customer concerns as necessary
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
• Designs and implements solutions to complex problems with minimum supervision
• Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality

Threat Strategy Manager

Artificial Intelligence

• Help build specialized AI agents and agentic workflows within our Amazon Quick Suite platform to address specific business challenges
• Assist in developing and deploying AI-driven applications and multi-agent workflow orchestration
• Develop skills in prompt engineering techniques and context engineering for AI Agents to optimize performance for specific solution requirements
• Work with various customer-facing teams to understand problem requirements and help build appropriate AI solutions
• Support testing and validation of AI solutions to ensure they effectively address business problems
• Create documentation for AI solutions, implementation processes, and user guides to drive enablement within our teams
• Assist in supporting teams on AI solutions and troubleshooting issues
• Help monitor AI solution effectiveness and gather feedback for solution refinement