Proofpoint

Customer Success Manager

• Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us.
• Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them.
• Secure approval from your customers’ decision makers on the CSP’s content and timeline.
• Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own.
• Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful.
• Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management.
• Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track.
• Engage appropriate team members from cross functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.
• Learn and document your customers’ environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets.

Senior Customer Success Manager

Program Manager

• Run recurring champion syncs across multiple service teams where you will facilitate discussions on workflow transformation opportunities, help champions identify where AI can reimagine their current processes, and provide consultative guidance on implementation approaches.
• Drive adoption of AI workflows across service teams by creating consistent processes and standards for how teams leverage AI capabilities in their daily work.
• Enable and upskill our designated program champions through targeted workshops that cover advanced platform capabilities, use case identification, and workflow building fundamentals.
• Translate business needs into actionable initiatives by scoping technical requirements from stakeholder conversations and packaging well-defined project briefs.
• Measure and communicate value by tracking adoption metrics (active users, workflow usage, engagement trends), calculating ROI (hours saved, efficiency gains, cost avoidance), and building compelling narratives that justify platform investment to leadership.

Senior AI Program Manager – Customer Office

Affiliate Manager

• Create and execute Global Internship recruiting and program strategy
• Execute the full recruiting lifecycle for early-career and intern hires, including drafting requisitions, sourcing via optimal channels, managing job postings, coordinating candidate scheduling and logistics, facilitating offers, and overseeing onboarding through to offboarding.
• Consult with hiring managers to clarify job requirements, shape candidate profiles, guide compensation discussions, and support structured onboarding and training processes.
• Represent Proofpoint as an employer brand ambassador both on-campus and online—building strategic relationships with universities, career centers, faculties, and student groups, and represent our brand at career fairs, information sessions, and virtual events.
• Assist with the planning and execution of university relations programs—including campus events, internship orientations, networking sessions, speaker engagements, and exit processes—ensuring seamless logistics and stakeholder coordination.
• Build robust talent pipelines through proactive sourcing, resume screening, utilization of electronic evaluation tools, and ongoing candidate engagement.
• Serve as a point person for specialized initiatives, including immigration administration (with Legal support), affirmative-action, and broader campus recruitment strategy.
• Contribute knowledge and innovative/creative ideas for current entry-level programs and the overall campus recruitment strategy.

Early Career Talent Partner

Full-stack Engineer

• Build and maintain backend services using Java, Go, and Python
• Own operational excellence for your services: Participate in an on-call rotation and handle escalations with urgency and good judgment
• Diagnose complex production issues, drive mitigation, and lead root-cause analysis and follow-ups
• Observability & monitoring: Use and improve alerting/monitoring with PagerDuty, Prometheus, and Grafana
• Proactively identify problems before they become incidents: Seek out reliability, performance, and correctness issues
• Improve runbooks, dashboards, alert quality, and automation
• Deliver pragmatic solutions across a mix of work: Comfortable taking on sometimes “boring” but necessary projects (maintenance, migrations, refactors, operational hardening)
• Bring an innovative spirit — especially around detection solutions and smarter ways to surface/triage issues
• Collaborate closely with engineers and stakeholders: Communicate clearly in incidents and design discussions

Senior Software Engineer

• Develop and maintain features using C# and .NET
• Assist in building backend services, APIs, and web applications
• Write clean, maintainable, and well-documented code
• Participate in code reviews and team design discussions
• Debug issues and help improve application performance and reliability
• Contribute to unit tests and automated testing efforts
• Work with databases and data models (SQL or NoSQL)
• Collaborate with product managers, designers, and other engineers in an agile environment

Software Engineer Intern

Account Manager

• Manage up to 35 mid-market named accounts with a mix of whitespace and existing customers, and work with our partner community to gain access to whitespace accounts while upselling and cross-selling existing customers.
• Sell the entire Proofpoint Platform while working closely with internal and external ecosystem partners.
• Develop account plans for your named accounts and identify add-on opportunities for the incumbent book of business.
• Become a subject matter expert on the value the Proofpoint platform delivers and how we stack against the competition.
• Consistent track record of overachievement
• High level of weekly activity with customers and partners
• Continued engagement with existing accounts
• Meet and exceed revenue expectations
• Maintain an active account plan
• Deliver quarterly Customer Business Review
• Secure the renewals and educate on the Proofpoint Roadmap
• Continued education, i.e., roadmap, new solutions, integrations, and industry news and developments
• Deliver accurate forecasts while maintaining a clean and clear Salesforce reporting
• Be a team player and add to the overall success of the team through result-driven activity

Mid-Market/Named Account Manager

Content Manager

• Lead the creation and scaling of customer-facing content within our B2B SaaS organization
• Develop, repurpose, and optimize content that drives product adoption, feature awareness, value realization, and customer education
• Identify content gaps, partner with subject matter experts (SMEs), audit existing materials, and transform content into scalable, multi-format digital assets
• Leverage modern generative AI tools to accelerate content discovery, transformation, and production at scale
• Act as in-house editor, ensuring customer success messages effectively influence customer behavior to accelerate adoption, value realization, and customer retention
• Partner with SMEs in Customer Success, Product, Marketing, and other functions to identify content needs
• Conduct audits of existing materials (knowledge base articles, webinars, presentations, enablement assets, product documentation, etc.)
• Create high-quality, customer-facing content including webinars, short-form product videos, feature spotlight videos, in-app guidance content, enablement decks, and customer education materials

Digital Customer Success Content Manager

• Act as an extension of the sales organization by leveraging the partner community
• Drive marketing programs with key partners
• Maintain relationships with partners and customers
• Ensure partner sales teams can articulate Proofpoint's SAAS Value Proposition
• Build business plans and regional strategies for channels
• Regularly interact with partners and sales management
• Supervise account mapping activities between Proofpoint sales organization and partners

National Channel Account Manager

Business Analyst

• Evaluate, test, and provide feedback on third-party tools (e.g., project management, time tracking, resource allocation, automation platforms) to enhance operational efficiency.
• Work closely with cross-functional teams to integrate new tools into existing workflows and drive adoption.
• Support system administration for Professional Services tooling, including configuration, user support, and troubleshooting.
• Design, create, update, and maintain business reports and dashboards that provide actionable insights into operational performance.
• Collaborate with stakeholders to identify key performance indicators (KPIs) and ensure data accuracy and accessibility.
• Document, analyze, and maintain process workflows for the Professional Services team.
• Identify bottlenecks and inefficiencies in service delivery processes and propose data-driven optimizations.
• Develop and maintain standard operating procedures (SOPs) for key business processes.
• Act as a liaison between Professional Services, IT, and other departments to align technical solutions with business needs.
• Provide training and documentation to end-users on new processes and tools.
• Work with leadership to support strategic initiatives related to scalability, efficiency, and data-driven decision-making.
• Identify opportunities for process improvements and implement solutions that optimize business operations and workflows.

Business Analyst Intern

Director

• Execute a comprehensive Critical Situation management and customer success strategy, including hiring, onboarding, performance standards, and operational plans.
• Define success criteria and track adherence to key operational metrics for escalations.
• Develop standards for handling customer incidents, escalation paths, and communication frameworks that drive successful outcomes.
• Improve customer satisfaction, and overall customer health across the lifecycle.
• Evaluate customer needs, identify gaps, and drive initiatives that strengthen customer value realization.
• Collaborate cross functionally with Technical Account Management, Professional Services, Product and Engineering to support customer success.
• Promote business continuity and operational excellence across the global support community.
• Serve as the executive escalation point for the most urgent and complex customer situations.
• Lead cross functional triage and resolution efforts, coordinating Support, Engineering, Product, Security, and Operations.
• Provide clear, timely, customer facing status updates and internal reporting during critical incidents.
• Manage SEV 0 escalations from initial detection through root cause analysis and post incident review.
• Conduct post escalation analysis and author customer facing cause analysis documents.
• Evaluate customer requests related to SLA violations and ensure appropriate internal review.
• Lead cross departmental process improvements to maximize customer retention and reduce repeat escalations.
• Participate in the 24×7 on call rotation as needed.
• Use customer data, operational metrics, and market insights to identify trends and drive continuous improvement with product and engineering teams.
• Partner with business and technical leaders to build consensus on strategy, prioritization, and process evolution.
• Identify systemic issues and lead corrective action efforts across departments.
• Provide leadership in documentation quality reviews, ensuring technical guides, troubleshooting content, and internal training are accurate and effective.
• Drive improvements within the broader Services organization, influencing processes across teams.

Director, Global Critical Situation Manager

Data Analyst

• Lead analytics projects across pipeline health, forecasting, territory and account planning, quote-to-cash, headcount planning, and customer health
• Translate business challenges into structured analytical questions and deliver insights that inform GTM strategy and revenue planning
• Build and optimize scalable data models and KPI frameworks to support GTM execution and operational visibility
• Design, develop, and maintain executive-level dashboards and insights tools using Power BI (or equivalent)
• Write and manage robust SQL queries and data pipelines across complex systems
• Present insights and strategic recommendations to VP+ and executive audiences across Sales, Marketing, and Revenue leadership
• Champion self-service analytics by enabling stakeholders with training, tools, and documentation
• Collaborate on analytics best practices, data governance, and scalable reporting processes
• Identify opportunities for automation, efficiency, and data quality improvements across GTM operations
• Serve as a subject matter expert on GTM data, metrics, and commercial insights

Advanced Analytics Manager

Security Engineer

• Define and own the narrative for Human-Centric Data Security
• Partner lock-step with Product Management to influence the roadmap
• Manage, mentor, and inspire a high-performing, distributed Product Marketing organization
• Direct the creation of battlecards and plays that dismantle competitors
• Serve as the primary external face of the business unit

VP, Product Marketing, Data Security – Governance

• Find bugs in existing codebase and propose fixes
• Help refactor existing code to improve usability and efficiency
• Assist in writing and developing unit/integration tests to be used in CI /CD pipeline
• Participate in code reviews
• Help diagnose and resolve technical problems, user-reported issues, and vulnerabilities
• Manage Jira tickets, updating status and communicating overall progress with stakeholders
• Write up patch notes and help communicate changes to the wider team internally
• Collaborate with the wider team to help find new opportunities and brainstorm ideas

Product Designer

• craft digital experiences that are useful, usable and delightful for the customer
• Supporting the product managers in the development of product vision by conducting user research and prioritising our customers pain points
• Use metrics driven design thinking to look at our current user patterns and identify areas for product improvements and potential new offering
• Understand EROAD’s customers and their needs
• Use suitable user research techniques e.g. user interviews, on site observation, surveys and evaluate user feedback
• Partner with the UX team to develop customer centred user journeys
• Work with Product Managers and cross functional teams to identify possible design solutions through workshops and collaborative design sessions
• Engage in day-to-day activities with the Engineering Teams
• Promote human centred design and a consistent UX across all of EROAD product offerings
• Evolve and evangelize our design system

UX Designer

Recruitment

• Lead top‑of‑funnel sourcing for a broad range of technical roles, focusing on identifying high‑impact engineering candidates across niche and competitive markets (software, infrastructure, security, data, etc.)
• Partner closely with recruiters and hiring managers to understand technical needs, role expectations, and team dynamics.
• Design and refine sourcing strategies aimed at engaging passive candidates through research, outreach, and networking.
• Qualify prospects through initial conversations, evaluate role alignment, and maintain strong communication throughout the funnel.
• Track sourcing data, pipeline health, and conversion trends, sharing insights that improve hiring processes.
• Help enhance candidate experience by ensuring thoughtful, timely , and personalized engagement.
• Contribute to employer branding, interview best practices, and continuous improvement of recruiting operations

Senior Customer Success Manager

Senior AI Program Manager – Customer Office

Early Career Talent Partner

Senior Software Engineer

Software Engineer Intern

Mid-Market/Named Account Manager

Digital Customer Success Content Manager

National Channel Account Manager

Business Analyst Intern

Director, Global Critical Situation Manager

Advanced Analytics Manager

VP, Product Marketing, Data Security – Governance

Software Engineer Intern

UX Designer

Senior Technical Recruiting Sourcer