Proofpoint

Account Manager

• Actively engage with prospective new customers both face to face and remotely to introduce Proofpoint products and our value proposition.
• Consistently research and proactively prospect within your assigned territory to identify potential new Proofpoint customers.
• Actively manage any existing customers within territory in order to maintain and grow their Proofpoint investment.
• Drive the entire sales process from start to finish including prospecting, opportunity identification, introductory meetings, product demonstration, customer Q&A, as well as negotiation and closing.
• Team up with our rapidly expanding channel partner network to drive both net-new and incremental revenue.
• Interact with the management team in 1-1, team meetings and via forecasting and reporting to provide critical updates, and strategic account planning.
• Fulfill internal obligations such as training and exams to ensure success in the field.
• May require modified work hours to cover accounts in other time zones, and occasional travel for key accounts.

Senior Named Account Manager – Commercial Accounts

Operations

• Become proficient in our Adobe Learning Management System, and perform regular administration tasks in the LMS
• Compose and deliver outbound email notifications to customers regarding courses, program updates, promotions, and other communications.
• Build classes in the LMS, assign students and make any schedule adjustments as needed
• Troubleshoot learner login, course playback, and general account issues
• Oversee preparation of instructor led classes, including sending class rosters, monitoring enrollment requests, and coordinating lab preparations.
• Prepare and deliver training completion reports for both internal and external customers
• Identify opportunities for improvement in both customer experience and process efficiency.
• Be a champion for our customers and strive to provide the best possible learning experience.

Training Operations Intern – Co-op

Technical Project Manager

• Engage with new and existing enterprise customers in a technical project management capacity.
• Work with the project teams to create detailed project plans and drive them to completion.
• Track and manage project dependencies, work progress, project risks and resource allocation.
• Coordinate and facilitate planning and working meetings.
• Ensure plans are aligned with resources, company objectives, and technical standards.
• Ensure plan objectives and milestones are clearly defined and attainable.
• Provide regular status reports to customers and management (including executives) as necessary.
• Manage (typically 10-20) projects simultaneously and ensure that project needs are being met and processes are being followed.
• Work collaboratively with other Proofpoint departments including sales, support, engineering, and product management to ensure successful completion of customer engagements by acting as a customer advocate.
• Proactively assess and communicate project risks and associated risk strategies.
• Facilitate customer escalations, managing communication plans and driving issues to resolution.
• Manage internal projects within Professional Services to improve quality and efficiency of services to customers as needed.
• Collaborate with members of the Professional Services team as well as other departments in refining and expanding Professional Services operational best practices and processes.

Senior Technical Project Manager

Sales Engineer

• The Senior Sales Engineer is the Technical Lead for the Proofpoint Pre-Sales process, including:
• Collaborate with the sales team to develop and execute targeted account penetration strategies
• Build trust and rapport with customers and prospects in person, and be their main technical point of contact throughout the process
• Deliver compelling product demonstrations that address today’s most pressing cyber threats
• Work closely with customer/prospect security staff for technical discovery, as well as planning, execution and wrap up of Proof-of-Concept (POC) and Production Evaluations
• You will design and champion complex People-Centric Security solutions encompassing the entire Proofpoint portfolio
• You may, occasionally, be called upon to assist in professional services deployments, technical training, and to present at or attend industry seminars and/or trade shows
• You will be able to provide valuable customer insight and real-world experiences to Product Management, Marketing and Product Development (Engineering) teams to help keep our solutions the best in the industry
• You will become an expert in Email Security Gateways, Advanced Persistent Threats, Attack Protection, Threat Response, Data Loss Prevention (DLP), and the threat landscape
• Mentoring new team members in multiple areas including Proofpoint products, sales process, and relationship management with both customers and account managers
• Develop and deliver training presentations to peers, account managers, and other teams within Proofpoint
• Contribute across all corporate communication channels, write and help upkeep internal documentation and training
• Help develop solutions to common challenges and establish processes within the local team, department, and across the sales engineering organization

Senior Sales Engineer – Named Accounts

Implementation Specialist

• Act as a subject matter expert for Supervision and Digital Compliance customers, guiding them through regulatory requirements and best practices.
• Coordinate with internal departments and partners to drive complex deployments and ensure timely project completion.
• Collaborate with customers to solve unique compliance use cases, sharing best practices to maximize the value of the Supervision platform.
• Work with the team to prioritize functions and determine avenues to streamline and optimize review processes via scripting or advanced policy logic.
• Act as the bridge between Professional Services and Product Management and Engineering to provide feedback on Supervision product updates and feature requests.
• Assist Proofpoint Sales teams with scoping prospective Supervision projects to ensure accurate project scoping and statements of work.

Technical Implementation Consultant – Proofpoint Supervision

Data Analyst

• Design, manage, and continuously improve employee listening programs
• Partner with stakeholders to design effective surveys, including question development, methodology, timing, and sampling
• Own end-to-end survey execution, including project management, communications, data quality, and vendor coordination
• Analyze and interpret survey results, with a focus on executive organizations and priority talent segments
• Develop clear, compelling insights and storytelling for leaders at all levels
• Operationalize and support action planning efforts, helping leaders translate insights into measurable and impactful actions at scale
• Identify opportunities to evolve listening strategies, tools, and practices to increase impact and adoption across the organization
• Create and maintain dashboards and reports that surface key workforce trends, metrics, and outcomes
• Consult with partners to define meaningful KPIs and success measures aligned to business and people strategies
• Apply analytical and critical thinking to ambiguous questions, turning data into actionable insights
• Document and refine processes related to employee listening and people analytics, including governance, standards, and use cases
• Support data integrity, compliance, and ethical use of employee data in line with internal policies and external regulations
• Contribute to training and enablement efforts that build data literacy and support data-driven decision-making across the organization
• Manage ad-hoc analytics and research requests while identifying opportunities for scalable, self-service solutions

People Analytics Analyst – Employee Listening

Director

• Lead the design, implementation, and execution of enterprise-wide performance management, people insights, and workforce planning programs
• Own the end-to-end performance management lifecycle
• Leverage data and insights to drive decision-making
• Partner closely with HR, Finance, and Business Leaders to ensure the workforce strategy aligns with business priorities
• Lead the Performance Management Center of Excellence (COE) and oversee the implementation of a new enterprise performance management framework
• Design, operationalize, and continuously improve mid-year and end-of-year performance cycles
• Evolve performance model over time, including peer feedback, continuous feedback mechanisms, and manager coaching enablement
• Ensure performance processes are scalable, consistent, and embedded into the rhythm of the business
• Drive performance, talent, and workforce processes grounded in data and actionable insights
• Translate people data into clear recommendations that inform leadership decisions
• Partner with HR Analytics, Finance, and business teams to connect workforce insights to business outcomes
• Lead strategic and operational workforce planning across the organization
• Align workforce plans with business strategy, financial forecasts, and growth priorities
• Develop frameworks and processes that enable leaders to make informed talent and resourcing decisions
• Apply AI-enabled tools and approaches to enhance performance management, insights, and planning processes
• Promote AI fluency within the team and across HR to improve efficiency, quality, and scalability
• Act as a strong program manager who drives complex, cross-functional initiatives from design through execution

Senior Director, Performance Insights – Workforce Planning

Compliance

• Engage with our customers to understand their structure and workflow in order to become a trusted advisor
• Drive complex implementations while working side by side with the customers to meet their Information Protection security and compliance requirements
• Work with internal teams (e.g. engineering, sales, and product management) and external partners to ensure that customer requirements are well understood and tracked
• Coordinate with multiple parties to ensure timely and satisfactory resolution to customer issues, and completion of projects
• Mentor other PCMS resources to help improve their technical knowledge, project management, and customer management skills based on your past experience
• Define and document the best practice techniques, processes, templates, and architectures for use by the managed services team

Data Protection and Compliance Consultant

Customer Success Manager

• Meet regularly with customers for health checks or other relevant engagements.
• Analyze various sources of telemetry data to identify target customers for outreach activities.
• Be a relentless advocate for customers to help ensure successful Proofpoint deployments.
• Consistently gather feedback to identify trends and provide structured feedback to product management.
• Identify At Risk customers and lead cross-functional efforts to help them succeed.
• Engage with internal team members from cross functional groups such as Sales, Engineering, Support, and Professional Services.
• Develop and oversee individual strategies to help meet Proofpoint’s customers’ requirements for success.
• Guide the customer in best practices to incorporate strategies into their business/technical plans.

Business Development Rep

• Qualify and develop inbound and outbound sales accepted leads and respond to product inquiries, as well as follow up on all leads generated by marketing and convert initial interest into sales accepted leads.
• Gather actionable intelligence (competition, projects, purchase intent, etc.) for the list of accounts that you will be responsible for.
• Manage email campaigns to generate new sales prospects as well as manage cold-calling telephone-based campaigns to generate new sales prospects.
• Complete accurate tracking of communication with current and potential customers in Salesforce.com
• Schedule demonstrations between the Commercial Sales team members and potential customers.

Enterprise Business Development Representative, Spanish Speaking

Consultant

• Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites, typically using remote web conferencing tools.
• Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
• Deliver training to customers and partners.
• Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation.
• Drive high levels of customer satisfaction.
• Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful.
• Coordinate with multiple parties -- internal departments as well as the customer -- to ensure timely and satisfactory resolution to technical issues, and completion of projects.
• Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization.

Senior Professional Services Consultant, EMEA

• Define and execute quarterly territory business plans to deepen engagement and accelerate revenue across the region/territory
• Build and maintain strong relationships with partner principals, executives, and sales teams across existing and prospective partners
• Work closely with Proofpoint regional sales leaders and their teams to align on territory strategy, joint account planning, and execution to drive pipeline creation, deal qualification, and opportunity closure.
• Partner with your Sales Engineer (SE) to deliver technical enablement sessions and engineering trainings that deepen partner expertise across the Proofpoint platform and solution portfolio.
• Conduct regular sales enablement and training sessions with partner sales teams to ensure they can effectively articulate Proofpoint’s value proposition.
• Collaborate with the Channel Marketing team to design and execute marketing programs with for the region/territory, ensuring all activities deliver measurable ROI.
• Engage directly with partners to gather deal updates, forecast accuracy, and pipeline visibility, ensuring alignment with Proofpoint sales priorities.
• Own the regional/territory channel sales forecast, compile and roll up data weekly to provide accurate projections and insights to sales and channel leadership.
• Develop and implement a regional partner recruitment strategy to support ongoing growth objectives.
• Maintain an up-to-date understanding of Proofpoint’s competitive positioning and industry trends.
• Oversee account mapping and joint business planning between Proofpoint’s field sales organization and key partners (National and Regional) in the region.
• Meet or exceed assigned channel sales quotas and performance metrics.
• Regularly interact with both partners and customers to reinforce relationships and drive mutual success.

Senior Channel Account Manager

• Provide technical pre-sales support for channel sales teams
• Develop and execute a channel reseller technical plan that compliments the business plan and accelerates Proofpoint technology adoption
• Enable/Mentor/Coach the reseller technical teams to drive the pre-sales cycle from pitch to demonstration to successful evaluation
• Provide assistance in developing Partner services built around the Proofpoint Platform
• Design complex People Centric security solutions and support the building of quotations for customer sales presentations
• Develop relationships with Sales, channel sales, customer success, and other critical stakeholders in support of Proofpoint sales objectives
• Develop relationships with Partner Technical teams and their leadership to establish a Proofpoint preference.
• Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation
• Conduct research and use knowledge of competitive solutions to effectively address and dispel customer objections
• Educate partner technical teams on the product solutions
• Work alongside Threat researchers on partner-led client assessments
• Drive high levels of customer and partner satisfaction

Regional Channel Sales Engineer

• Build and maintain strong executive-level relationships within enterprise accounts (2,500+ end users) across multiple verticals
• Collaborate with internal stakeholders (System Engineers, Channel Partners) to develop and execute account strategies.
• Drive new business acquisition while expanding relationships with existing customers by introducing our full suite of security, compliance, and information protection solutions.
• Deliver compelling product demonstrations and presentations in partnership with technical teams.
• Analyse and report on pipeline progression, forecast accuracy, and account performance.
• Manage the end-to-end sales process, ensuring operational excellence and timely execution.
• Maintain compliance with Proofpoint’s sales methodology and industry best practices.

Named Account Manager

• Driving and growing business within a defined account/territory in conjunction with specific channel partners
• Establish influential business relationships at the executive level within organisations between 750 to 2,500 users through face-to-face and online meetings.
• Channel account mapping, implementing and driving joint marketing activities through agreed partners and boosting enablement.
• Hunting new accounts as well as expanding our presence with existing customers by introducing them to the full breadth of our security, compliance and information protection platform.
• Partner with the channel ecosystem to gain access into new accounts as well as orchestrate add on and upsell sales motions through channel partners to ensure customers are aware and work towards being fully protected by Proofpoint.
• Articulate and promote the company’s value proposition and services to become a trusted advisor within your customer base and channel partners / distributors.
• Collaborate with Sales Engineers to organise and deliver compelling and flawless product demonstrations and Proof-of-Concepts (POCs) where you’re able to articulate value and differentiation.
• Leverage all internal resources, including aligned System Engineers to prepare action-oriented account strategies and plans.
• Partner with the Customer Success organisation, contributing to Customer Business Reviews.
• Deliver operational excellence, to include forecast accuracy and pipeline generation progression.
• Maintain up-to-date knowledge of Proofpoint’s competitive positioning in the marketplace.