Proofpoint

Senior AI Program Manager – Customer Office

Proofpoint

full-time

Posted on:

Location Type: Hybrid

Location: Connecticut • Florida • United States

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Salary

💰 $124,100 - $182,050 per year

Job Level

Senior

About the role

  • Run recurring champion syncs across multiple service teams where you will facilitate discussions on workflow transformation opportunities, help champions identify where AI can reimagine their current processes, and provide consultative guidance on implementation approaches.
  • Drive adoption of AI workflows across service teams by creating consistent processes and standards for how teams leverage AI capabilities in their daily work.
  • Enable and upskill our designated program champions through targeted workshops that cover advanced platform capabilities, use case identification, and workflow building fundamentals.
  • Translate business needs into actionable initiatives by scoping technical requirements from stakeholder conversations and packaging well-defined project briefs.
  • Measure and communicate value by tracking adoption metrics (active users, workflow usage, engagement trends), calculating ROI (hours saved, efficiency gains, cost avoidance), and building compelling narratives that justify platform investment to leadership.

Requirements

  • 5-7+ years in Internal Enablement, Digital Transformation, Business Operations, or Technical Program Management roles, with a focus on driving enterprise technology adoption.
  • Proven track record driving large-scale technology rollouts, workflow automation, or digital transformation initiatives, coupled with hands-on experience applying early AI tools (e.g., GenAI, Copilot, automation platforms) to business problems.
  • Champion network management - experience running power user or champion programs across multiple business units.
  • Value realization expertise - can track SaaS adoption metrics, calculate ROI, and build compelling business cases.
  • Consultative discovery skills - leads exploratory conversations to extract business problems and translate them into platform solutions.
  • Program coordination - manages multiple concurrent initiatives with strong follow-through.
  • Technical fluency at power user level - can become a power user of AI platforms and demonstrate capabilities to others.
  • Understanding of workflow automation, integrations, and data connections conceptually.
  • Experience with AI/LLM capabilities from a user enablement perspective.
  • Strong business acumen, able to identify process improvement opportunities and articulate the business value of AI solutions.
  • Excellent communication, collaboration, and organizational skills.
  • Self-starter with the capacity to multitask effectively in dynamic settings.
Benefits
  • Competitive compensation
  • Comprehensive benefits
  • Career success on your terms
  • Flexible work environment
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI toolsworkflow automationdigital transformationtechnical program managementSaaS adoption metricsROI calculationbusiness case developmentworkflow buildingdata connectionsintegrations
Soft Skills
consultative discoverycommunicationcollaborationorganizational skillsbusiness acumenself-startermultitaskingprogram coordinationleadershipfacilitation