Proofpoint

Digital Customer Success Content Manager

Proofpoint

full-time

Posted on:

Location Type: Hybrid

Location: Draper • California • Illinois • United States

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About the role

  • Lead the creation and scaling of customer-facing content within our B2B SaaS organization
  • Develop, repurpose, and optimize content that drives product adoption, feature awareness, value realization, and customer education
  • Identify content gaps, partner with subject matter experts (SMEs), audit existing materials, and transform content into scalable, multi-format digital assets
  • Leverage modern generative AI tools to accelerate content discovery, transformation, and production at scale
  • Act as in-house editor, ensuring customer success messages effectively influence customer behavior to accelerate adoption, value realization, and customer retention
  • Partner with SMEs in Customer Success, Product, Marketing, and other functions to identify content needs
  • Conduct audits of existing materials (knowledge base articles, webinars, presentations, enablement assets, product documentation, etc.)
  • Create high-quality, customer-facing content including webinars, short-form product videos, feature spotlight videos, in-app guidance content, enablement decks, and customer education materials

Requirements

  • 5+ years of experience in content creation within B2B SaaS (Customer Success, Product Marketing, Enablement, or Education preferred)
  • Demonstrated ability to create content across multiple formats (video, webinar, written, slide-based, etc.)
  • Experience auditing and repurposing large volumes of existing content
  • Strong understanding of customer lifecycle, product adoption, and digital engagement strategies
  • Proficiency with generative AI tools for content analysis and creation.
  • Experience with video creation and editing tools (e.g., Camtasia, Loom, Synthesia, Descript, or similar)
  • Experience with Customer Success Platforms such as Totango
  • Proficiency with AI to scan, interpret, and extract insights from large documentation sets
  • Strong storytelling capabilities
  • Exceptional written and verbal communication skills
Benefits
  • Competitive compensation
  • Comprehensive benefits
  • Career success on your terms
  • Flexible work environment
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content creationcontent optimizationcontent auditingvideo creationvideo editingdigital engagement strategiescustomer lifecycle understandingcontent analysiscontent repurposingstorytelling
Soft Skills
communicationcollaborationinfluencecustomer success focuscreativityadaptabilityattention to detailproblem-solvingorganizational skillsleadership