Proofpoint

Threat Strategy Manager – Threat Intelligence

Proofpoint

full-time

Posted on:

Location Type: Hybrid

Location: Connecticut • District of Columbia • United States

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Salary

💰 $93,300 - $146,630 per year

About the role

  • Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
  • Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
  • Develop deep understanding of customer’s business and operational needs
  • Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
  • Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions
  • Provide proactive recommendations that protect our customer’s information assets, leveraging the Proofpoint product suite
  • Identify and prioritize short term and long-term goals
  • Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
  • Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
  • Monitors levels customer satisfaction and escalates customer concerns as necessary
  • Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
  • Uses independent judgment within broad parameters
  • Designs and implements solutions to complex problems with minimum supervision
  • Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality
  • Lead proactive, hypothesis-driven threat hunting focused on email-borne threats, including phishing, business email compromise (BEC), credential harvesting, malware delivery, and abuse of trusted services
  • Analyze messaging telemetry, email headers, URLs, attachments, and user interaction data to identify low-signal, evasive, or novel attack patterns
  • Correlate customer email data with Proofpoint threat intelligence to uncover emerging attacker infrastructure, techniques, and social engineering trends
  • Investigate suspicious or ambiguous email activity to determine attacker intent, scope of impact, and risk to users and the organization
  • Translate threat hunting findings into actionable recommendations, detection improvements, and preventative controls using Proofpoint solutions
  • Partner with internal threat research, detection engineering, and product teams to share email-centric threat insights and improve platform-wide protections
  • Deliver clear, customer-facing briefings on email threat hunting results, trends, and lessons learned, tailored to both technical and executive audiences

Requirements

  • 5+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
  • Managed security or consultancy experience is required
  • Knowledge of data communication concepts and technologies, specifically email and networking
  • Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint
  • Working knowledge of Windows, Active Directory, and Microsoft Exchange
  • A history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectively
  • Ability to effectively work in a team environment as well as independently
  • Must be proactive and have outstanding verbal and written communication skills
  • The successful candidate will have relevant experience with Proofpoint products and understand threat protection
  • A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prospects and internal groups to spread threat intelligence landscape awareness
  • Proactive, self-starter driven by setting and achieving goals
Benefits
  • Competitive compensation
  • Comprehensive benefits
  • Career success on your terms
  • Flexible work environment
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
threat huntingemail securitynetwork securitysystems administrationmessaging managementdata communicationWindowsActive DirectoryMicrosoft ExchangeProofpoint products
Soft Skills
customer advocacyproactive communicationteam collaborationindependent judgmentproblem-solvingprocess improvementmotivationinspirationgoal settingcustomer satisfaction