Proofpoint

Threat Strategy Manager

Proofpoint

full-time

Posted on:

Location Type: Hybrid

Location: Arizona • Texas • United States

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Salary

💰 $83,300 - $174,900 per year

About the role

  • Work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions
  • Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction
  • Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
  • Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
  • Develop deep understanding of customer’s business and operational needs
  • Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
  • Identify and prioritize short term and long-term goals
  • Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
  • Monitors levels customer satisfaction and escalates customer concerns as necessary
  • Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
  • Designs and implements solutions to complex problems with minimum supervision
  • Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality

Requirements

  • 3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
  • Managed security or consultancy experience is required
  • Knowledge of data communication concepts and technologies, specifically email and networking
  • Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint
  • Working knowledge of Windows, Active Directory, and Microsoft Exchange
  • A history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectively
  • Ability to effectively work in a team environment as well as independently
  • Must be proactive and have outstanding verbal and written communication skills
  • Relevant experience with Proofpoint products and understand threat protection
  • A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prospects and internal groups to spread threat intelligence landscape awareness
  • Proactive, self-starter driven by setting and achieving goals
  • Background in security, especially around threat actor tactics, techniques, and procedures.
Benefits
  • Competitive compensation
  • Comprehensive benefits
  • Career success on your terms
  • Flexible work environment
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical leadershipnetwork securitysystems administrationmessaging managementdata communicationWindowsActive DirectoryMicrosoft Exchangethreat protectionthreat intelligence
Soft Skills
customer advocacyproactive communicationteam collaborationproblem-solvingtime managementmotivationinspirationindependencegoal settingcustomer satisfaction