Proofpoint

Senior Customer Success Manager – DLP

Proofpoint

full-time

Posted on:

Location Type: Hybrid

Location: Arizona • California • United States

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Drive high-impact customer success through proactive post-sales engagements, maintaining full ownership of customer outcomes and solution adoption.
  • Serve as a strong DLP advocate and advisor, providing expert guidance on data protection strategies, governance, and DLP best practices tailored to each customer’s environment.
  • Act as a relentless customer champion, collaborating closely with Product Management, Engineering, Support, and internal teams to ensure Proofpoint DLP and security solutions deliver measurable results.
  • Provide strategic onboarding guidance focused on maximizing customer utilization of Proofpoint DLP, email security, and associated services, including support programs, training, and professional services.
  • Conduct regular business and technical reviews to assess product adoption, deployment health, risk posture, upcoming feature releases, and customer success initiatives.
  • Develop a deep understanding of customers’ business drivers, data protection requirements, and security priorities by industry; use this knowledge to offer proactive, actionable recommendations.
  • Partner cross-functionally across Sales, Marketing, Engineering, Support, and Professional Services to identify systemic friction points and address root causes of dissatisfaction or churn.

Requirements

  • Bachelor’s degree in a business, technology, or related field—or equivalent experience.
  • Hands-on expertise with Data Loss Prevention (DLP) technologies—experience deploying, managing, or supporting DLP programs is required.
  • 7+ years of industry experience in customer-facing roles such as customer success, professional services, sales engineering, or senior technical support.
  • Strong knowledge of email security, data protection workflows, and security architecture.
  • Working understanding of networking concepts, cloud technologies, web services, operating systems, and enterprise security frameworks.
  • Demonstrated ability to articulate customer business and technical requirements and serve as the internal “voice of the customer.”
  • Strong communication skills, executive presence, and the ability to engage effectively at all levels of the customer’s organization.
  • Excellent project/program management capabilities with sharp attention to detail.
  • Ability to think strategically, execute tactically, and thrive in dynamic, fast-paced environments.
  • Proven ability to work independently as well as collaboratively across teams.
Benefits
  • Competitive compensation
  • Comprehensive benefits
  • Career success on your terms
  • Flexible work environment
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Data Loss Prevention (DLP)email securitydata protection workflowssecurity architecturenetworking conceptscloud technologiesweb servicesoperating systemsenterprise security frameworksproject management
Soft Skills
communication skillsexecutive presencestrategic thinkingtactical executionattention to detailcollaborationcustomer advocacyproblem-solvingcustomer engagementadaptability