Own operational health and reliability of DSPM across customer environments
Act as a senior technical point of contact for customers during escalations and complex issues
Lead technical investigations and clearly communicate findings, impact, and resolution plans to customers
Serve as a trusted advisor on deployment architecture, operational readiness, and platform limitations
Define and maintain operational health signals and dashboards for customers and internal teams
Provide structured, written feedback to Product and Engineering based on production and customer experience
Lead and mentor a team of Customer Engineers with high standards for technical and communication quality

Requirements

8+ years of experience in SRE, DevOps, Platform Engineering, or senior Technical Support roles
2+ years of technical team leadership or mentorship experience
Strong hands-on experience operating cloud-native systems on AWS
Proven experience debugging complex, distributed systems in production
Demonstrated ability to communicate clearly and directly with customers in high-pressure situations
Strong written communication skills, including customer-facing summaries and internal technical documentation
Experience managing customer escalations end-to-end, from diagnosis through resolution

Benefits

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SREDevOpsPlatform Engineeringcloud-native systemsAWSdebuggingdistributed systemstechnical documentationoperational health signalsdashboards

Soft Skills

communicationmentorshipleadershipcustomer serviceproblem-solvingfeedbacktechnical communicationhigh-pressure communicationstructured feedbacktrust advisor