Serve as an escalation point for other engineers on the team
Optimize security policies to protect against emerging threats and adhere to industry best practices
Create and develop custom solutions for managed security systems
Maximize system uptime, availability, and performance
Utilize internal CRM for problem tracking and project development
Assist the team in meeting all customer SLAs
Unsurpassed attention to detail, analytical problem-solving skills, and ability to diagnose and troubleshoot technical issues
Maintain awareness of industry trends, security news, and best practices
Take on-call rotation after hours and on weekends, serving as a point of escalation as necessary
Provide flexibility with schedule to cover job requirements
Ability to quickly and efficiently resolve client issues while maintaining high levels of client satisfaction
Lead technical discussions with customers and partnering organizations
Research and analyze industry trends and security vulnerabilities, in order to effectively communicate to customers any risk to their environments and implement solutions to mitigate the risk
Administer and support lab environment to include change request review and approval, maintenance, and design

Requirements

Bachelor’s Degree in Computer Science, Information Technology, or related discipline.
Experience may be considered in lieu of a degree
Experience with Email Security
Corporate computer networking, technical support, system administration, Windows, Unix/Linux Operating System administration and/or network security experience
Experience and proficiency in Proofpoint email security products, to include certification and training
Experience and proficiency designing and implementing Proofpoint solutions
High Level of critical thinking and proven ability to manage customer expectations high pressure situations
Proficiency in technical writing, diagraming, and communications.
Combine patience, determination, and persistence to troubleshoot client issues
Ability to work effectively with team members and clients
Desire to mentor junior engineers
Self-motivated, with ability to manage and follow up on multiple tasks simultaneously
Strong analytical capabilities, problem solving skills, providing solutions in a systematic and clear manner, and easily understood by colleagues and customers
Strong time-management skills

Benefits

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Email SecurityWindows AdministrationUnix/Linux AdministrationNetwork SecurityProofpointSystem AdministrationTechnical SupportChange Request ReviewCustom Solutions DevelopmentSecurity Policy Optimization

Soft skills

Analytical Problem-SolvingAttention to DetailCritical ThinkingClient SatisfactionTeam CollaborationMentoringTime ManagementFlexibilityCommunicationPatience

Certifications

Proofpoint Certification