Promptfoo

Full-stack Engineer

• Chat with ML, security, and DevOps teams to map pain points
• Turn feedback into concise specs and quick prototypes
• Build React UI, Node.js/TypeScript APIs, and Python plug-ins
• Own end-to-end delivery from design to docs
• Add tests, refine types, and optimize evaluation pipelines
• Improve CI/CD, linting, and release automation
• Mentor mid-level and senior engineers through code reviews, pair programming, and technical guidance
• Set technical standards and best practices that elevate the entire engineering team
• Lead architectural discussions and help the team navigate complex technical decisions
• Foster a culture of learning through documentation, internal tech talks, and knowledge sharing
• Review community PRs, mentor contributors, and polish docs
• Demo new features in GitHub issues, Discord, and webinars

Staff Full-Stack Engineer

People Operations

• Own end-to-end recruiting: process, pipeline, scheduling, scorecards, interview kits, SLAs, weekly funnel reviews
• Manage and coordinate external recruiters: negotiate agreements, run weekly syncs
• Track metrics: pass-through rates, time-to-hire, offer acceptance, quality-of-hire, cost-per-hire, first-90-day ramp, regretted attrition
• Maintain HR compliance
• Run hybrid onboarding with run-books for in-office and remote hires. Build 30/60/90 templates
• Manage PEO relationship, handbook, and benefits
• Coordinate team events, manage travel logistics, handle miscellaneous people ops
• Build leveling framework and pay bands
• Document promotion criteria and refresh/equity policy
• Implement light quarterly reviews/formal annual reviews, ongoing feedback loops, and manager toolkits
• Partner with Finance on headcount planning
• Design rituals that reinforce company values and make hybrid work effective
• Run engagement pulses
• Host candidate onsites and coordinate team offsites

Talent & People Operations Manager

Customer Success Manager

• You’ll be the primary point of contact and strategic partner for a portfolio of key accounts. Your mission: drive adoption, ensure success, reduce churn, and uncover expansion opportunities.
• Own the end-to-end customer journey: From post-sales handoff through onboarding, implementation, QBRs, renewals, and expansion.
• Monitor and act on account health: Proactively assess usage, satisfaction, and risk signals.
• Orchestrate cross-functional support: Loop in Engineering, Product, Support, and Sales when customers need technical help, product guidance, or commercial discussions.
• Drive product adoption: Ensure customers understand and leverage new features, best practices, and Promptfoo’s full capabilities.
• Manage critical workflows: Track POC milestones, implementation timelines, renewal dates, and stakeholder engagement plans.
• Lead QBRs and strategic reviews: Prepare agendas, slides, insights, and action plans—and facilitate high-impact business conversations.
• Triage and escalate support issues: Monitor critical tickets, ensure SLAs are met, and close the loop with customers once resolved.
• Identify expansion opportunities: Spot use cases for scale, additional teams, or advanced features—and partner with Sales to act on them.
• Amplify the voice of the customer: Share qualitative and quantitative feedback with Product and Engineering to shape Promptfoo’s roadmap.
• Contribute to scalable resources: Update light-touch documentation, FAQs, or onboarding materials based on recurring customer needs.

Developer Relations

• Manage the editorial calendar and publish every week.
• Create tutorials, deep dives, quick-start videos, and release explainers.
• Write step-by-step guides using real configs, datasets, and results.
• Record clear, 2 to 5 minute demo videos featuring simple diagrams and screenshots.
• Be active in Discord, unblocking users and turning FAQs into documentation and examples.
• Share concise, practical tips on LinkedIn and X.
• Host webinars, office hours, and Bay Area workshops.
• Improve documentation structure and reference pages.
• Keep examples up to date as providers and features evolve.
• Reduce friction in install, configuration, and CI setup.
• Build small, well-documented sample apps.
• Demonstrate modern patterns for retrieval, agents, guardrails, and test data.
• Track new frameworks and model APIs, publishing examples quickly.
• Distill user feedback into clear issues and actionable proposals.
• Validate fixes directly with users and close the feedback loop publicly.

Staff Full-Stack Engineer

Talent & People Operations Manager

Customer Success Manager

Senior Developer Advocate – Founding DevRel