Prompt Therapy Solutions Inc

Enterprise Billing Experience Manager – B2B SaaS

Prompt Therapy Solutions Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,000 - $110,000 per year

About the role

  • Develop and maintain deep expertise in Prompt’s billing and reporting suite to troubleshoot complex billing workflows and product behaviors.
  • Support Prompt’s largest and most complex customers by partnering closely with Enterprise Billing Success Managers (BSMs).
  • Participate in regular enterprise customer calls to assist with billing troubleshooting, product logic discussions, and follow-up action items.
  • Translate customer feedback and enterprise call discussions into clearly documented engineering tickets, feature requests, and use cases for Product and Engineering teams.
  • Track, triage, and follow up on enterprise billing issues to ensure accurate internal escalation and timely resolution.
  • Provide internal teams and customer-facing stakeholders with clear updates on billing-related product issues, fixes, and enhancements.
  • Identify patterns in billing inquiries and product behavior to proactively recommend product improvements and workflow optimizations.
  • Assist in prioritizing billing-related product tickets by evaluating customer impact, urgency, and strategic importance.
  • Contribute to the development and improvement of internal documentation and knowledge resources to help scale troubleshooting and support efforts.
  • Advocate for enterprise customer needs by partnering cross-functionally with Product, Engineering, and Success teams to improve the billing experience.

Requirements

  • Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA
  • Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
  • Comfortable interacting directly with customers in a professional setting, including participation in client calls and product discussions
  • Strong ability to translate complex customer problems into clear, actionable product feedback
  • Proactive, self-motivated and ability to use resources available to learn quickly and autonomously
  • Experienced in thriving within dynamic work settings that demand adaptability and efficiency
  • Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours
  • Highly Proficient in MS Excel
  • Exceptional written and verbal communication skills
  • No prior billing experience required; comprehensive training will be provided.
  • Prior startup and/or B2B SaaS technology organization experience is a plus
  • Experience in any function of clinical development or medical billing operations is a plus
  • Prefer 1-3 years of experience on a Support or CX Team is a plus
  • Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure is a plus
  • Able to communicate effectively across teams is a plus
  • Understanding and learning software must be a passion of yours is a plus
  • Highly motivated to work in a fast paced, dynamic environment where you will need to work outside normal working hours at times is a plus
  • Be comfortable owning your own workload is a plus
  • Experience with Zendesk or similar customer support software is a plus
  • Knowledge of e-clinical systems and technologies is a plus
Benefits
  • Competitive salaries:
  • Remote/hybrid environment
  • Potential equity compensation for outstanding performance
  • Flexible PTO
  • Company-wide sponsored lunches
  • Company paid disability and life insurance benefits
  • Company paid family and medical leave
  • Medical, dental, and vision insurance benefits
  • Discounted pet insurance
  • FSA/DCA and commuter benefits
  • 401k
  • Complimentary subscription to digital fitness classes and wellness content
  • Recovery suite at HQ – includes a cold plunge, sauna, and shower
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical mindsettroubleshootingtesting use casesMS Excelclinical developmentmedical billing operationscustomer supportfeature requestsworkflow optimizationsbilling workflows
Soft Skills
communication skillsproactiveself-motivatedadaptabilityefficiencyprofessional composureability to handle multiple projectsclear documentationcustomer interactioncross-functional collaboration