Financial Customer Support Analyst
Prompt Therapy Solutions Inc
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $55,000 - $65,000 per year
About the role
- Manage Help Scout and Accounts Receivable processes from start to finish.
- Execute invoicing processes with extreme precision.
- Handle tense interpersonal situations with tact.
- Partner with Sales and Success teams to handle customer education and support.
- Proactively identify patterns in support tickets to scope issues.
Requirements
- Bachelor’s degree in Business, Finance, or a related field.
- 2+ years of experience in Customer Support, Accounts Receivable, and or Billing.
- Excellent written and verbal communication skills.
- Developed Excel/Google Sheets skills.
- Exposure to NetSuite or QuickBooks
- Resourcefulness and problem-solving skills.
Benefits
- Competitive salaries
- Remote/hybrid environment
- Potential equity compensation for outstanding performance
- Flexible PTO
- Company-wide sponsored lunches
- Company paid disability and life insurance benefits
- Company paid family and medical leave
- Medical, dental, and vision insurance benefits
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401k
- Complimentary subscription to digital fitness classes and wellness content
- Recovery suite at HQ – includes a cold plunge, sauna, and shower
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
invoicingAccounts ReceivableCustomer SupportExcelGoogle SheetsNetSuiteQuickBooks
Soft Skills
communicationproblem-solvingresourcefulnessinterpersonal skillstact
Certifications
Bachelor’s degree