Product Designer
Promise
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $160,000 - $220,000 per year
About the role
- Shape design strategy for key product investments. Bring structure to amorphous, cross-cutting problem areas; define product primitives and patterns others can build on.
- Design end-to-end experiences. Create flows, interactions, and high-fidelity UIs that simplify complex, real‑world workflows for residents, caseworkers, and operational teams.
- Prototype to learn. Use rapid prototyping to explore approaches, validate with customers and GTM partners, and derisk big bets before we build.
- Evolve our design systems. Maintain and extend accessible, scalable components; ensure quality and coherence across surfaces.
- Partner across the business. Work shoulder‑to‑shoulder with PM/Forward Deployed Engineering to ship; collaborate with Sales to gather field insights, shape narratives, and enable adoption.
- Raise the bar. Lead critiques, mentor designers, and strengthen our product decision-making through clear storytelling and evidence.
- Close the loop. Instrument and learn from usage, support tickets, and qualitative research to iterate quickly post‑launch.
Requirements
- 8+ years designing complex, multi‑surface digital products (or equivalent impact), including substantial ownership at a senior IC level.
- A portfolio that demonstrates exceptional UI and interaction design, UX problem‑solving, and simplification of gnarly, horizontal problems.
- Systems thinking and experience building/evolving design systems at scale.
- Prototyping and research fluency—from framing hypotheses to running lightweight tests and synthesizing evidence.
- Storytelling and influence—clear writing, crisp visuals, and the ability to move a room from ambiguity to alignment.
- Cross‑functional muscle—comfortable partnering with PM/Eng and collaborating with Sales/Success on narratives, demos, and feedback loops.
- Nice to have: experience in fintech/govtech, payments or billing flows, accessibility and inclusive design, multilingual interfaces, or data‑heavy/AI‑assisted workflows.
Benefits
- 100% paid health coverage
- Generous PTO and sick leave
- Lunch, snacks, and coffee provided
- Company retreats
- Flexible Hybrid Work: We collaborate in office at least four days a week to stay connected and aligned as a team.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UI designinteraction designUX problem-solvingprototypingdesign systemssystems thinkinglightweight testingevidence synthesisaccessibility designmultilingual interfaces
Soft Skills
storytellinginfluenceclear writingvisual communicationcross-functional collaborationmentoringcritical thinkingproblem-solvingalignment facilitationcustomer validation