Prominence Advisors

Senior Customer Director

Prominence Advisors

full-time

Posted on:

Location Type: Remote

Location: South Carolina • United States

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Job Level

Senior

About the role

  • Serve as Executive Sponsor for strategic life sciences accounts, ensuring alignment to enterprise priorities and long-term value realization.
  • Cultivate and expand C-suite partnerships across Commercial, Finance, HR, and Field Leadership to strengthen Prominence’s executive presence and influence.
  • Own account growth strategy, identifying and advancing expansion opportunities that drive sustainable revenue and deepen client engagement.
  • Lead executive presentations, annual planning engagements, and long-term commercial strategy discussions.
  • Influence market positioning by shaping thought leadership and go-to-market strategies aligned to evolving life sciences industry dynamics.
  • Provide executive oversight and advisory leadership across core commercial operations functions.
  • Lead enterprise sales force design, sizing, and organizational alignment to enable scalable commercial growth.
  • Architect territory and targeting strategies that optimize market coverage, resource deployment, and customer impact.
  • Establish target-setting methodologies and quota governance frameworks aligned to corporate growth objectives.
  • Oversee field execution strategy, driving activity optimization, call planning effectiveness, and productivity standards.
  • Define performance measurement frameworks, including KPI strategy, executive reporting, and dashboard governance.
  • Govern commercial data strategy, ensuring integrity, standardization, and compliant data management practices.
  • Provide executive oversight of field compensation operations, ensuring accuracy, transparency, and alignment to performance strategy.
  • Identify enterprise-level operational inefficiencies and design scalable, technology-enabled solutions.
  • Ensure commercial operations processes align with regulatory and compliance requirements.
  • Provide executive oversight and advisory leadership on incentive compensation (IC) strategy, design, and governance.
  • Guide development of plan structures, business rules, eligibility frameworks, and governance models to ensure clarity, scalability, and compliance.
  • Align incentive programs with brand strategy, product lifecycle stage, and market dynamics.
  • Oversee IC implementation, administration, quality control, and risk mitigation.
  • Ensure modeling rigor, financial alignment, and cross-functional stakeholder engagement.
  • Champion data-driven decision-making across client engagements and commercial strategy initiatives.
  • Oversee advanced analytics initiatives including modeling, forecasting, scenario planning, and performance optimization.
  • Ensure delivery teams translate complex commercial data into clear, actionable executive insights that drive executive decision-making.
  • Advance automation and scalable process design through adoption of modern analytics platforms and technology-enabled solutions.
  • Maintain rigorous quality control standards across all client deliverables.
  • Own P&L performance for designated portfolio or practice area.
  • Drive margin optimization, resource planning, and delivery scalability.
  • Manage multiple concurrent large-scale engagements with disciplined risk oversight.
  • Establish KPIs and performance metrics to monitor engagement health and business impact.
  • Lead and mentor high-performing client service, analytics, and commercial operations teams.
  • Foster a culture of accountability, ownership, and adaptability in deadline-driven environments.
  • Support recruitment, succession planning, and leadership development.
  • Build repeatable methodologies and intellectual property to scale Tegra’s commercial operations practice.

Requirements

  • 12–15+ years of progressive leadership experience in life sciences commercial operations, consulting, or analytics.
  • Deep expertise in pharmaceutical, biotech, or medical device commercial models.
  • Proven experience designing and overseeing incentive compensation programs.
  • Demonstrated success managing executive client relationships and expanding revenue within accounts.
  • Experience leading complex, multi-workstream engagements under tight deadlines.
  • Strong financial acumen with experience managing P&L or practice-level performance.
  • Exceptional executive communication and presentation skills.
  • Bachelor’s degree required; MBA or advanced degree preferred.
Benefits
  • Competitive Compensation Plans
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation/Sick & Public Holidays)
  • Training & Development Fund
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
incentive compensation designP&L managementadvanced analyticsperformance measurement frameworksKPI strategydata management practicesfinancial modelingforecastingscenario planningcommercial operations processes
Soft Skills
executive communicationpresentation skillsleadershipclient relationship managementstrategic thinkingadaptabilityaccountabilitymentoringcollaborationproblem-solving
Certifications
MBAadvanced degree