Promethean

Tech Customer Support, Italian Speaker

Promethean

full-time

Posted on:

Location Type: Hybrid

Location: Wroclaw • Poland

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Salary

💰 PLN 68,300 - PLN 93,800 per year

About the role

  • Problem solving with the customers in Italian to bring about a speedy resolution to their enquiries.
  • Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
  • The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
  • Achieve agreed targets (KPIs) and deliver excellent customer service.
  • Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
  • The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.

Requirements

  • 2 - 3+ year helpdesk experience
  • Have good working knowledge of computer configurations and operating systems
  • Excellent time management and organizational skills
  • Excellent communication skills
  • Excellent customer care skills
  • Previous knowledge of project work
  • Language Skills: Excellent English + Italian
Benefits
  • MultiSport Card
  • Private Medical Insurance with Dental/Vision Coverage
  • Paid annual leave plus public holidays
  • Birthday day off
  • Multicultural day off
  • Two Volunteering Days
  • Well-Being Programs
  • Reward and Recognition Program
  • Fruity Tuesdays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
helpdesk experiencecomputer configurationsoperating systemsproject work
Soft skills
problem solvingtime managementorganizational skillscommunication skillscustomer care skills