Promethean

Manager

• Serve as the single point of contact for all account-related activities, ensuring alignment between customer needs and Promethean solutions.
• Develop and execute strategic account plans for assigned key customers, outlining growth opportunities, risk mitigation, and long-term relationship goals.
• Maintain a clean, accurate, and up-to-date pipeline in the CRM, with clear forecast categories.
• Collaborate with resellers, distributors, and system integrators to execute joint sales strategies and marketing programs.
• Build and nurture senior-level relationships with decision-makers, influencers, and technical stakeholders within assigned accounts.
• Understand customer goals, budget cycles, procurement processes, and technology roadmaps to position Promethean’s solutions as the preferred choice.
• Act as a trusted advisor by providing market insights, funding opportunities (e.g., ESSER, corporate and state budgets), and technology best practices.
• Differentiate the company’s offerings from competitors (SMART, Newline, ViewSonic, BenQ, etc.) based on value, TCO, and lifecycle advantages.
• Coordinate cross-functional resources (Field engineers, professional development SME’s, product managers, marketing) to support account objectives.
• Monitor industry trends, competitive activity, and funding shifts in K-12, higher education, and enterprise verticals.
• Participate in trade shows, partner events, and thought-leadership activities to increase visibility and market influence.

Key Accounts Manager

Customer Support

• Problem solving with the customers in Italian to bring about a speedy resolution to their enquiries.
• Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
• The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
• Achieve agreed targets (KPIs) and deliver excellent customer service.
• Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
• The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.

Customer Support – Italian Speaker

Pre-sales Engineer

• Technical presales support (hardware & software) for sales processes and for central tenders/RFPs, both remotely and on-site at customer locations or at the Promethean office in Essen.
• Close collaboration with the Area Sales Manager throughout the entire sales and tendering process.
• Analyze customer requirements and develop technical solutions that integrate into existing IT infrastructures.
• Serve as the technical point of contact for key customers and partners on product-related questions.
• Deliver technical training for customers, partners and internal stakeholders (installation, configuration, maintenance).
• Collect, document and track product improvements and technical feedback related to tenders.
• Log bugs and enhancement requests in internal systems and act as the technical interface to support and escalation teams.
• Support partners and customers with escalated technical cases, primarily in collaboration with Support.
• Develop technical and audiovisual training materials for partners and customers in the German-speaking market.
• Assist with the installation and configuration of internal IT equipment for new employees in accordance with company standards.
• Maintain demo equipment and technical setups for customer presentations and training sessions.

Presales Engineer, DACH

Business Development Rep

• Research and analyze the assigned territory to identify potential end customers with purchase interest in Interactive Flat Panel Displays (IFPDs) and related solutions
• Proactively generate sales opportunities by presenting and positioning the Promethean value proposition
• Arrange and conduct customer meetings and presentations – on-site and virtually
• Build and maintain strong relationships with schools, school networks, and regional education authorities, including ministries and public institutions, as well as develop additional contacts in the corporate sector
• Work remotely from a home office, at customer sites and trade shows, or from the office in Essen as required
• Collaborate closely with reseller partners to support product demonstrations, customer meetings, and opportunity development
• Enable partners through product launches and joint customer activities
• Work with internal sales, marketing, and support teams to successfully implement solutions
• Deliver high-quality presentations for customers and partners
• Participate in trade shows, events, and demonstrations to raise awareness of Promethean products and services
• Support after-sales handover/orientation sessions on larger projects to ensure successful roll-out and identify follow-on business
• Build and maintain key contacts within educational institutions and relevant market influencers, as well as in the corporate sector
• Achieve and exceed sales targets while ensuring contribution margins and high customer satisfaction

Business Development – Channel Executive, DACH

Financial Planning and Analysis

• Develop and manage budgets, forecasts, and financial models for GTM teams.
• Analyze key performance indicators (KPIs) related to sales and marketing, such as customer acquisition costs, revenue growth, quota attainment, and market penetration.
• Provide actionable insights to senior management to optimize GTM strategies and improve financial performance.
• Identify and explain variances between actual results and forecasts, offering recommendations for improvement.
• Work closely with FP&A, sales, and marketing, to align financial goals with business objectives.
• Create custom reports and dashboards to track GTM performance and support decision-making.
• Build trust with key stakeholders through data accuracy, process transparency, and proactive analytics.

Senior Analyst, FP&A

Sales

• Build, manage, and nurture strong relationships with key channel partners, including distributors, resellers, and system integrators, to drive mutual growth.
• Develop joint business plans with top partners, including revenue targets, marketing campaigns, and training initiatives.
• Conduct regular business reviews with partners to track performance, address challenges, and identify new growth opportunities.
• Ensure partners are aligned with the company’s product roadmap, pricing strategy, and go-to-market priorities.
• Achieve or exceed quarterly and annual sales targets within the assigned territory.
• Develop and execute a territory sales plan in alignment with corporate objectives and partner capabilities.
• Leverage market insights, competitive intelligence, and customer feedback to adjust sales tactics as needed.
• Conduct joint sales calls, presentations, and demonstrations with partners to close strategic opportunities.
• Maintain accurate and up-to-date sales forecasts in CRM, ensuring visibility of all key opportunities.
• Work with partners to ensure pipeline health, timely deal progression, and accurate close dates.
• Support channel partners in developing strong relationships with enterprise clients, K-12 school districts, and higher education institutions.
• Coordinate with internal teams such as product management, marketing, and logistics to ensure partner and customer satisfaction.

Area Sales Manager – West

• Build, manage, and nurture strong relationships with key channel partners, including distributors, resellers, and system integrators, to drive mutual growth.
• Develop joint business plans with top partners, including revenue targets, marketing campaigns, and training initiatives.
• Conduct regular business reviews with partners to track performance, address challenges, and identify new growth opportunities.
• Ensure partners are aligned with the company’s product roadmap, pricing strategy, and go-to-market priorities.
• Achieve or exceed quarterly and annual sales targets within the assigned territory.
• Develop and execute a territory sales plan in alignment with corporate objectives and partner capabilities.
• Leverage market insights, competitive intelligence, and customer feedback to adjust sales tactics as needed.
• Conduct joint sales calls, presentations, and demonstrations with partners to close strategic opportunities.
• Maintain accurate and up-to-date sales forecasts in CRM, ensuring visibility of all key opportunities.
• Work with partners to ensure pipeline health, timely deal progression, and accurate close dates.
• Support channel partners in developing strong relationships with enterprise clients, K-12 school districts, and higher education institutions.
• Coordinate with internal teams such as product management, marketing, and logistics to ensure partner and customer satisfaction.
• Provide market feedback to help shape product enhancements, pricing models, and GTM strategy.

Area Sales Manager

Tech Customer Support, Italian Speaker

Product Marketing

• Lead and develop a high-performing team of Sales Operations Analysts through coaching, workload prioritization, and performance management to deliver reporting, forecasting, pipeline management, and system support.
• Own GTM process governance and optimization, ensuring workflows (lead routing, opportunity management, renewals, forecasting) are documented, efficient, and aligned with business objectives.
• Maintain accountability for GTM systems ecosystem (CRM, CPQ, marketing automation, sales engagement tools) with a focus on scalability, data integrity, and user adoption—not just technical configuration.
• Partner cross-functionally with Sales, Marketing, Finance, RevOps, and Customer Success to align systems and processes with revenue strategy and operational goals.
• Oversee reporting and analytics frameworks, ensuring dashboards and insights are accurate, actionable, and support leadership decision-making.
• Drive continuous improvement initiatives across GTM processes and tools, identifying opportunities to enhance efficiency, user experience, and data reliability.
• Manage vendor relationships and tool evaluations, ensuring new technologies and enhancements meet evolving business needs.