Promethean

Sales

• Lead, develop, and scale multiple high-performing sales teams across the region, driving achievement of quarterly and annual revenue goals through strategic planning and disciplined execution
• Inspire and empower sales leaders and account executives through coaching, mentorship, and performance management, fostering consultative excellence and growth mindsets.
• Establish clear goals, KPIs, and performance expectations; monitor progress through regular business reviews and forecast calls.
• Foster a culture of accountability, collaboration, and customer-centricity across the region.
• Partner with Sales Operations, Marketing, and Channel leadership to ensure data-driven territory planning, lead follow-up, and pipeline hygiene.
• Build and execute regional go-to-market strategies aligned with corporate objectives, focusing on market expansion and customer retention.
• Identify and pursue new business opportunities through channel sales motions.
• Develop strategic account plans and co-selling frameworks to drive multi-year customer relationships.
• Strengthen relationships with channel partners to expand Promethean’s reach and market penetration.
• Conduct quarterly business reviews (QBRs) with top partners to assess performance, align strategy, and identify growth opportunities.
• Own regional forecast accuracy and sales hygiene; ensure opportunities are correctly staged and forecasted in Salesforce.
• Collaborate in weekly forecast reviews with the VP of Sales, providing insights on regional performance, wins, losses, and competitive trends.
• Partner with Marketing, Product, Professional Development, and Customer Success to ensure seamless customer experience from prospecting to post-sale.
• Represent the West Region in leadership meetings, strategy sessions, and national sales events, serving as the face of the region.

Director, Sales – Player/Coach

Customer Support

• Provide 1st & 2nd line support via phone, email, and chat in German and English.
• Diagnose and resolve technical issues related to Promethean hardware and software.
• Log all cases accurately in the system and follow up through to resolution.
• Escalate complex issues when needed and collaborate with internal teams.
• Contribute to process improvements and small projects to enhance team efficiency and customer satisfaction.

Customer Care Technician, German Speaker

Accounts Payable

• Process PO and Non PO Invoices and Credits in multiple currencies onto the ERP System
• Prepare monthly supplier statement reconciliations
• Perform GRNI reconciliations/reviews
• Audit employee expense submissions
• Prepare Weekly payment runs for multiple entities and in multiple currencies (as needed)
• Communicate and liaise with suppliers to resolve any invoicing, payment or other queries
• Post cash transactions from bank statements received onto customer accounts, ensuring correct allocation against invoices.
• Assistance with the external audit process as required
• Provide temporary coverage for Global Accounts Payable Manager when Manager is out-of-office
• Ad-hoc duties as determined by the Accounts Payable Manager

Accounts Payable Specialist II

Director

• Provide leadership and support in the development of the global logistics organization on both strategic and tactical levels.
• Include project identification, portfolio management, project prioritization and project management to maximize value to Promethean and seamless operations.
• Ensure the logistics team successfully manage the timely, efficient and cost-effective transfer of products from manufacturing sites to customers.
• Drive transportation, warehousing and trade compliance cost reduction as well as service and quality continuous improvement through process, analytics, technology, and partnership with all peer departments.

Director, Logistics

• Provide leadership and support in the development of the global logistics organization on both strategic and tactical levels.
• This will include project identification, portfolio management, project prioritization and project management to maximize value to Promethean and seamless operations.
• Responsible for ensuring the logistics team, as well as regional and all associated resources successfully manage the timely, efficient and cost-effective transfer of products from manufacturing sites and to customers.
• Drive transportation, warehousing and trade compliance cost reduction as well as service and quality continuous improvement through process, analytics, technology, and partnership with all peer departments.

• Provide leadership and support in the development of the global logistics organization on both strategic and tactical levels.
• Include project identification, portfolio management, project prioritization, and project management to maximize value to Promethean and seamless operations.
• Ensure the logistics team, as well as regional and all associated resources successfully manage the timely, efficient and cost-effective transfer of products from manufacturing sites to customers.
• Drive transportation, warehousing and trade compliance cost reduction as well as service and quality continuous improvement through process, analytics, technology, and partnership with all peer departments.

Affiliate Manager

• Manage the Global Product Repair Service Processes, by ensuring:
• - Work closely with the OEM (ActivPanel and Projector) suppliers on all elements of Product Service
• - All service processes and documentation are continually reviewed and up to date
• - Product Service Manuals are created for each product and up to date
• - Product Service Training material reflects Prometheans recommended best practices
• - Reactive support is provided to our Service Providers for any escalated Service Issues
• - In field and Workshop
• - Product Service Bulletins for updates are accurate and distributed in a timely manner
• - Continual monitoring and evaluation of our product service providers alongside the region service management teams
• - Ensure excellent customer service from Service Providers by constantly reviewing processes for continuous improvement.

Partner Support Coordinator

Engineer

• Coordinate certification testing at external laboratories.
• Review test reports and certification documentation to verify compliance.
• Manage the periodic renewal of product certifications to ensure ongoing compliance.
• Maintain accurate compliance documentation and certification records.
• Maintain compliance status and certification data within Salesforce.
• Respond to sales team queries regarding compliance requirements and certification status.
• Manage Engineering Change Requests (ECRs) and New Product Introductions (NPIs) through the Product Lifecycle Management (PLM) system.
• Create and update compliance labels using Adobe Illustrator
• Collaborate with external agencies to define, request, and track the progress of technical publications such as Quick Installation Guides (QIGs), Safety Guides (SGs) and Declarations of Conformance (DoCs).
• Undertake ongoing training and maintain familiarity with all relevant certifications applicable to Promethean’s hardware portfolio.
• Use Jira to track and record work activities.
• Provide updates in project meetings regarding the current status of compliance, NPIs & ECRs and TPs.
• Update CAD files using Solidworks and PDM (desirable)

Hardware Associate Engineer

Supply Chain

• Provide administration support to the administration team
• Administer processes for Warranty and Support on Promethean’s Hardware products
• Provide the best customer service through registration, stock management, logistics, warranty processes and general administration support

Support Logistics Manager

QA Engineer

• Provide quality assurance, coaching, training, and development of Contact Centre agents (TCSR)
• Communicate quality expectations and monitor customer interactions
• Provide a coaching environment for motivation and engagement
• Lead employee EDP sessions for engagement and progression opportunities
• Create and maintain training material in the company LMS
• Deliver classroom training for various teams
• Analyze performance-related Customer Satisfaction results to improve TCSR performance

Customer Support – QA Trainer

Manager

• Strong ability to create and execute account plans and exceed targets and quotas.
• Serve as the primary point of contact for regional partners, resolve issues and conflicts, and provide an overall excellent customer experience.
• Tasks to be performed include pipeline management, forecasting and market fund development activities that drive brand awareness regionally.
• Interface directly with the reseller, distributor and end customer.
• Collaborate cross-functionally with sales, marketing, operations, and finance to ensure partner success and execute on goals.
• Lead partner quarterly business reviews and performance tracking.
• Deliver training to partner sales and technical teams to ensure knowledge of the complete portfolio of Promethean products and solutions.
• Experience with Salesforce, partner portals, and performance dashboards.

Regional Channel Manager – South Central TX

Regional Channel Manager – West Coast

IT Support

• Problem solving with the customers to bring about a speedy resolution to their enquiries.
• Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
• The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
• Achieve agreed targets (KPIs) and deliver excellent customer service.
• Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
• The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.

Technical Customer Support Representative

Program Manager

• Develop a deep understanding of Promethean solutions as well as targeted buying and user personas, market dynamics
• Lead product launches and lifecycle marketing across global markets, coordinating with product management, sales, and regional marketing teams
• Craft differentiated positioning, messaging, and product narratives that translate the product functionality and benefits into what matters and breaks through target audience ecosystem
• Build compelling and impactful customer-ready content, collateral, and sales tools as part of an evergreen core content BOM
• Work cross-functionally to create compelling and engaging storytelling product demos, videos, webinars, and other interactive digital content that articulate the value and capabilities of Promethean’s solutions
• Work cross-functionally with sales, marketing, channel partners, and other GTM teams to drive innovative awareness and demand campaigns
• Collaborate with regional teams to develop tailored strategies that resonate with local audiences while adhering to a cohesive global vision
• Manage assigned products throughout their complete life cycle, from launch to maturity and end-of-life transitions
• Partner closely with product management and sales to develop differentiated value props, pricing, and packaging
• Identify, prioritize, and conduct competitive and market research using qualitative, quantitative, and voice-of-customer to impact product and GTM strategy
• Ability to use performance metrics, customer feedback, and market data to optimize messaging and enablement
• Skilled in translating technical features into compelling customer and partner narratives
• Initiate internal readiness so that internal stakeholders can support Promethean’s global sales and partner channel through enablement that builds confidence and competency
• Perform other duties as assigned or opportunity arises

Program Manager, Product Marketing

• Develop strategies to grow revenue through all channel partners.
• Build partner onboarding programs, training, and co-marketing initiatives that support the company’s SaaS solutions.
• Drive indirect sales targets and manage forecasting and pipeline.
• Educate and empower direct and indirect channel and distributor partners on Promethean’s full portfolio of SaaS offerings.
• Drive software sales through strategic partner engagement, training, go-to-market initiatives, and joint sales calls.
• Build and maintain strong, trust-based relationships with key stakeholders across the channel eco-system.
• Use partners to enter untapped markets, new geographies, verticals, or customer segments.
• Monitor partner performance, provide insights, and support achievement of sales targets.
• Work cross functionally with internal teams, including sales, marketing, product, and customer service to ensure excellent customer experience.

SaaS Channel Program Manager

Accountant

• Ensure accurate accounting records
• Assist in the monthly close process, including preparing and reviewing supporting schedules
• Preparation of manual journal entries
• Preparation of monthly balance sheet reconciliations and investigate variances
• Assistance with annual external audit(s)
• Assist with preparing and reviewing underlying support for SEC filings or reporting to related parties
• Provide financial information to Tax team to prepare tax returns
• Assistance with ad-hoc accounting-related projects, identifying opportunities for process improvements and efficiencies

Senior Accountant

• Cultivate and maintain strong relationships with key stakeholders and influencers with the DMR partners and resellers
• Drive partner success through co-selling Promethean’s portfolio of hardware products and software solutions
• Develop and execute strategic sales and marketing plans specifically tailored to the DMR channel
• Collaborate cross-functionally to align channel initiatives with the broader organization’s business goals
• Identify and pursue new opportunities to expand market reach and channel effectiveness
• Optimize CRM systems to track leads, manage interactions and analyze sales data to identify trends and areas for improvement
• Partner with Promethean channel marketing to drive marketing strategy and execution with the DMR partners
• Host and support events in person such as floor days, workshops, webinars, and Lunch & Learns with partners and the Promethean team
• Collaborate cross-functionally with internal marketing, legal and sales teams to align joint initiatives and to ensure partner success

Direct Market Reseller Channel Manager

• Own and grow executive-level and field-level relationships across assigned national partners.
• Align partner go-to-market strategies with Promethean sales priorities to deliver joint value and build structured business plans.
• Develop and execute joint account strategies to drive pipeline growth and partner-sourced opportunities.
• Drive partner mindshare by maintaining a consistent in-person presence and field alignment with partners and Promethean area sales managers.
• Execute scalable enablement efforts to ensure sales and technical staff are confident selling the full suite of Promethean products and solutions.
• Promote and manage sales and technical training programs across national partner sales and technical teams.
• Ensure consistent utilization and optimization of partner tools (portal, campaigns, spiff programs, etc.).
• Partner closely with Promethean area sales managers to create aligned account strategies and identify net-new targets through account mapping initiatives.
• Partner with Promethean channel marketing to drive marketing strategy and execution with National partners.
• Host and support events in person such as workshops, webinars, and Lunch & Learns with partners and Promethean team.
• Collaborate cross-functionally with area sales managers, marketing, legal and partner teams to align on joint initiatives and partner success.
• Drive National Partners to a self-sufficient, autonomous state through go-to-market integration, technical and sales enablement, and industry collaboration.

National Channel Manager

• Create and execute account plans and exceed targets and quotas
• Serve as the primary point of contact for regional partners; resolve issues and provide an excellent customer experience
• Pipeline management, forecasting and market fund development activities that drive brand awareness regionally
• Interface directly with the reseller, distributor and end customer
• Collaborate cross-functionally with sales, marketing, operations, and finance to ensure partner success and execute on goals
• Lead partner quarterly business reviews and performance tracking
• Deliver training to partner sales and technical teams on the complete Promethean product portfolio
• Effectively position Promethean hardware and software against competitors

Regional Channel Manager / Executive

Account Manager

• Drive strategic alignment and execution with top-tier distribution partners
• Deliver measurable results through effective management of channel partners and increasing Promethean’s market share
• Build and maintain strong relationships with channel partners, resellers and applicable strategic alliance partners
• Work with the distributor partner to identify and target new indirect partners aligned with Promethean’s growth strategy
• Lead quarterly business reviews and performance tracking
• Collaborate cross-functionally with sales, marketing, operations, and finance to ensure partner success and execute on goals
• Manage distribution inventory levels to ensure the right product mix is in distributor warehouses based on pipeline
• Serve as the primary point of contact to address and resolve conflicts or issues between channel partners
• Streamline processes, reduce friction, and improve partner performance metrics
• Manage contracts and agreements with channel partners, initiate negotiations, and coordinate with legal for final review
• Stay informed about market trends, competitive activities and partner needs to identify opportunities for growth
• Develop and deliver training programs for channel partners to enhance product knowledge of Promethean products and solutions

Director, Sales – Player/Coach

Customer Care Technician, German Speaker

Accounts Payable Specialist II

Director, Logistics

Director, Logistics

Director, Logistics

Partner Support Coordinator

Hardware Associate Engineer

Support Logistics Manager

Customer Support – QA Trainer

Regional Channel Manager – South Central TX

Regional Channel Manager – West Coast

Technical Customer Support Representative

Program Manager, Product Marketing

SaaS Channel Program Manager

Senior Accountant

Direct Market Reseller Channel Manager

National Channel Manager

Regional Channel Manager / Executive

Distribution Account Manager