Promethean

Sales

• Implement and execute the national channel strategy to accelerate revenue growth through distribution, resellers, and strategic partners.
• Partner with senior sales leadership to shape regional and national sales strategy, align go-to-market priorities, and drive coordinated execution across Sales, Channel, and Marketing.
• Lead and scale a high-performing channel sales organization responsible for partner recruitment, enablement, and revenue generation.
• Align channel programs, pricing strategy, and deal registration policies to maximize partner engagement and competitiveness in the market.
• Influence annual budgeting decisions, providing input on channel investments, partner programs, headcount planning, and strategic initiatives.
• Identify opportunities to expand Promethean’s presence through new partners, distribution relationships, and emerging channels.
• Establish clear performance metrics, manage and achieve quotas, and oversee accountability across the channel organization.
• Measure team success through quota attainment, revenue growth, and acquisition of new customers.
• Conduct regular performance reviews, pipeline inspections, and strategic planning sessions with channel leaders.
• Build strong relationships with national and regional channel partners, distribution partners, and strategic alliances.
• Conduct Quarterly Business Reviews (QBRs) with top partners to review performance, identify growth opportunities, and align strategic initiatives.
• Develop programs that enable partners to effectively position, sell, and support Promethean’s hardware, software, and services solutions.
• Ensure channel managers and partners are equipped with the tools, training, and resources needed to conduct demos.
• Oversee the company’s distribution strategy, ensuring alignment between distribution partners and reseller partners.
• Coordinate with Sales Operations to maintain forecast accuracy, pipeline discipline, and channel reporting visibility.
• Ensure consistent execution of channel policies including pricing, bid support, and deal protection.
• Partner with Product and Marketing leadership to grow SaaS-based offerings through the channel ecosystem.
• Support channel enablement for software and subscription-based solutions.
• Identify new channel opportunities to expand adoption of Promethean’s digital classroom platform.
• Partner with Marketing, Product, Professional Development, and Support teams to ensure partners can deliver seamless customer experience.
• Provide market insights, competitive intelligence, and partner feedback to inform product development and strategic planning.
• Represent the channel organization in executive leadership meetings and company-wide initiatives

Director, Americas Channel Sales

Pre-sales Engineer

• Pre-Sales: Technical hard- and software support remote and in the field for the Area Manager Sales especially for key tender preparation and during key tender process
• Reception and tracking of product enhancements for tenders
• Support of key customers and partners in the region to answer technical product questions after consulting the Area Manager Sales
• Deliver technical training for installing and maintenance Promethean hard- and software for end customer, partner, and co-worker.
• After-Sales: Documentation of product enhancements and bugs in the internal portal Promethean Backstage and be internally the first point of contact for the Promethean Support and Escalations Team.
• Maintenance and installation of Prometheans internal hard- und software products in the office in the Promethean offices and in the flight cases.
• Support of the Area Manager Sales and partner, especially through escalated support requests local at the end customer.
• Development of audio-visual training material for partners and end customer in the German speaking market.
• General: Installation and training on IT Equipment for new hires based on Promethean standards

Pre-Sales Engineer

Manager

• Serve as the single point of contact for all account-related activities, ensuring alignment between customer needs and Promethean solutions.
• Develop and execute strategic account plans for assigned key customers, outlining growth opportunities, risk mitigation, and long-term relationship goals.
• Maintain a clean, accurate, and up-to-date pipeline in the CRM, with clear forecast categories.
• Collaborate with resellers, distributors, and system integrators to execute joint sales strategies and marketing programs.
• Build and nurture senior-level relationships with decision-makers, influencers, and technical stakeholders within assigned accounts.
• Understand customer goals, budget cycles, procurement processes, and technology roadmaps to position Promethean’s solutions as the preferred choice.
• Act as a trusted advisor by providing market insights, funding opportunities (e.g., ESSER, corporate and state budgets), and technology best practices.
• Differentiate the company’s offerings from competitors (SMART, Newline, ViewSonic, BenQ, etc.) based on value, TCO, and lifecycle advantages.
• Coordinate cross-functional resources (Field engineers, professional development SME’s, product managers, marketing) to support account objectives.
• Monitor industry trends, competitive activity, and funding shifts in K-12, higher education, and enterprise verticals.
• Participate in trade shows, partner events, and thought-leadership activities to increase visibility and market influence.

Key Accounts Manager

Customer Support

• Problem solving with the customers in Italian to bring about a speedy resolution to their enquiries.
• Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
• The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
• Achieve agreed targets (KPIs) and deliver excellent customer service.
• Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
• The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.

Director, Americas Channel Sales

Pre-Sales Engineer

Key Accounts Manager

Customer Support – Italian Speaker