Customer Success Manager
Promenade Group
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $60,000 - $80,000 per year
Job Level
About the role
- Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade.
- Maintain high retention and build trust and rapport with your book of business.
- Drive adoption of our Point-Of-Sale system, Dashboard features, and other elements of Promenade’s offerings.
- Identify opportunities for upsell and expansion, and take action to capture those opportunities.
- Handle support requests from your book of business via email and phone.
- Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team.
- Acting as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient manner.
- Identifying trends and inefficiencies to enhance the support process and improve the user experience.
- A product evangelist! Helping partners use our Promenade products to change the way local businesses connect with their community.
Requirements
- At least 1 year of experience in a Customer Success role where you were responsible for retention of a dedicated book of business
- Bilingual in Spanish is a big plus!
Benefits
- Personal career development that focuses on where **you** want to grow, not just the needs of the company
- Equity/Stock options in a profitable and rapidly growing company
- Great Medical/Dental/Vision coverage
- Fully-remote role with MacBook Pro and home-office supplies provided
- Ability to mold your career and make an immediate impact
- Work in a fast-paced, fun environment with an eclectic group of people from all over the world
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ownershiptrust buildingrapport buildingupsellingcustomer advocacyissue resolutiontrend identificationprocess enhancementuser experience improvementbilingual communication