Promenade Group

Full-stack Engineer

• Talk to people, then build things. You'll work directly with business and engineering teams to understand what's slowing them down. You'll figure out whether the fix is traditional software, an AI integration, or some combination. Then you'll turn vague requirements into something you can actually build.
• Own the whole thing. Prototype it, harden it, deploy it, monitor it. These are internal tools, so you move fast, but they still need to work reliably.
• Build fast with AI-assisted development. We use tools like Claude Code to move quickly. You should be comfortable using them to scaffold, iterate, and ship. But you also need to read what they produce, catch what they get wrong, and know when to write it yourself. These tools make good engineers faster. They don't replace knowing how software works.
• Use AI where it actually helps. Integrate LLM APIs (OpenAI, Anthropic, Gemini, etc.) when language understanding or probabilistic reasoning genuinely improves the outcome. Design prompt strategies and evaluation methods when you do. Skip the model call when a conditional statement would work better. Keep an eye on cost, latency, and reliability.
• Write code other people can maintain. Build clean systems. Establish practical patterns for secure AI usage. Contribute to standards around observability, safety, and data handling.
• Work with data. Write SQL against MySQL/ Snowflake, build internal dashboards, and turn business questions into lightweight data tools.

Senior Software Engineer, Internal Apps

Support Engineer

• Lead the day-to-day operations of the Technical Support team, including escalations, prioritization, workload management, and reporting
• Serve as the senior-most technical point of escalation for complex issues across POS, ecommerce, hardware, and third-party integrations
• Meet directly with customers to gather requirements, capture source data, and support onboarding and import-related workflows
• Oversee or directly support data mapping, cleanup, validation, and import preparation using Excel and related tools
• Partner with Engineering on bug triage, issue reproduction, root cause analysis, and remediation planning
• Run a regular bug review cadence with Engineering and ensure defects are clearly documented, prioritized, and followed through to resolution
• Establish, implement, and report on team KPIs and SLAs to improve accountability, visibility, and operational health
• Use observability and monitoring tools such as New Relic to investigate issues, identify trends, and improve troubleshooting effectiveness
• Partner with Customer Success, Implementation, Product, and other leaders to improve team interfaces, handoffs, and customer outcomes
• Coach and develop team members while reinforcing strong ownership, communication, prioritization, and execution
• Identify opportunities for automation, application of AI, tooling improvements, and process optimization across support and onboarding workflows

Technical Support Manager

Customer Success Manager

• Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade.
• Maintain high retention and build trust and rapport with your book of business.
• Work with our customers to identify their needs, then work with our offshore reps to make sure those needs are met
• Identify opportunities to streamline processes and improve efficiency within the team
• Handle support requests from your book of business via email and phone.
• Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team.
• Acting as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient manner.
• Identifying trends and inefficiencies to enhance the support process and improve the user experience.
• Be a product evangelist! Helping partners use our Promenade products to change the way local businesses connect with their community.

Senior Software Engineer, Internal Apps

Technical Support Manager

Customer Success Team Lead