Promenade Group

Customer Success Manager

• Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade.
• Maintain high retention and build trust and rapport with your book of business.
• Drive adoption of our Point-Of-Sale system, Dashboard features, and other elements of Promenade’s offerings.
• Identify opportunities for upsell and expansion, and take action to capture those opportunities.
• Handle support requests from your book of business via email and phone.
• Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team.
• Acting as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient manner.
• Identifying trends and inefficiencies to enhance the support process and improve the user experience.
• A product evangelist! Helping partners use our Promenade products to change the way local businesses connect with their community.