Field Service Technician
ProMach
full-time
Posted on:
Location Type: Remote
Location: Wisconsin • United States
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About the role
- Deliver world-class technical customer service and support for TechniBlend (OEM) equipment and systems at customer production facilities.
- Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions.
- Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers.
- Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety.
- Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements.
- Provide best-in-class service with customers and collaborate professionally fellow technical service and engineering personnel.
- Provide training to the customers on equipment operations and maintenance procedures.
- Produce timely, accurate and detailed service reports.
- Comprehend customer requirements and make appropriate recommendations and modifications as required.
- Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning.
- Ability to manage travel and expenses through expense management software while following company policies.
Requirements
- Proven field service and technical service experience and aptitude
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible shifts and adapt to changing work schedules
- Willingness to travel up to 70% of the time (primarily domestic / USA)
- Ability to work extended hours and weekends
- Able to effectively organize, schedule, and carry out work assignments with minimal supervision
- Read and interpret technical manuals, blueprints, diagrams
- Understanding of the safe operation of hand tools and power equipment
- Effective communication skills, verbal as well as written
- Well-developed skills in problem solving and troubleshooting
- Broad technical knowledge of process and/or industrial automation
- Mechanical aptitude and ability to perform mechanical and physical tasks
- Ability to support customers during and after hours on a scheduled basis
- Brewing, Food & Beverage processing equipment experience a plus
- Ambitious, fun & flexible
- Organized, with strong time management skills and a strong work ethic
- Technical curiosity is critical
- High attention to detail.
Benefits
- Total compensation includes your salary, comprehensive medical/dental programs, life insurance, a generous paid time off program, and a retirement savings plan with a company match.
- No waiting period for benefits – you are eligible on your first day of employment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtestingrepairingservicing technical equipmentmechanical aptitudecontrols technical errorsmodificationsupgradesroutine maintenanceprocess automation
Soft Skills
effective communicationproblem solvingtime managementorganizational skillsflexibilitytechnical curiosityattention to detailcollaborationcustomer serviceadaptability