Program Manager
project44
PMP
Program Manager, Product Operations
project44
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own and optimize the product roadmap system of record, ensuring all requests are captured, prioritized, tracked, and communicated
- Partner with product managers, engineering, and cross-functional teams to align roadmap with company North Star and OKRs
- Manage the product roadmap backlog and system of record to ensure accuracy and accessibility
- Create and run forums, workflows, and meetings to size, prioritize, and address stakeholder requests
- Oversee Product Improvement Request (PIR) systems and processes, integrating inputs into roadmap plan of record
- Implement AI-based roadmapping systems and processes to improve decision-making speed and accuracy
- Leverage AI tools to generate and manage product briefs, business cases, and PRDs from roadmap data
- Provide live visibility into roadmap items, priorities, and pending inclusion requests
- Deliver weekly updates on roadmap status, including new requests, risks, and delivery milestones
- Build and maintain AI-driven status reporting and internal communications for product activities
- Maintain systems to enable ROI- and effort-based prioritization and trade-off decisions
- Provide regular internal and external roadmap updates to inform stakeholders and GTM readiness
Requirements
- Proven experience in product operations or program management in a SaaS environment
- Strong ability to design, implement, and refine operational processes
- Excellent written and verbal communication abilities for executives and cross-functional teams
- Skilled at balancing priorities and needs across multiple departments
- Ability to apply frameworks for prioritization and trade-off decisions
- Comfortable with product management tools and systems
- Proven track record of driving operational efficiency and measurable outcomes
- Experience implementing and running product roadmap systems such as Jira, Jira Product Discovery, Aha!, or ProductPlan
- Familiarity managing Kanban boards and Now/Next/Future-style roadmaps
- Experience managing ROI-based, stack-ranked roadmaps
- Knowledge of contemporary roadmapping best practices
- Experience deploying AI-enabled product planning tools and workflows
- Familiarity with AI-assisted generation and maintenance of product briefs, business cases, and PRDs
- Ability to flow requirements from roadmap tools into Jira for execution tracking
- Experience applying RICE (Reach, Impact, Confidence, Effort) scoring for prioritization
- Prior work in an enterprise SaaS environment with complex, multi-team roadmaps
- Proven success coordinating across product, engineering, and go-to-market teams
- Experience introducing new tools and processes to large, distributed teams
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product operationsprogram managementoperational processesproduct roadmap systemsKanban boardsRICE scoringAI-enabled product planningroadmapping best practicesproduct briefsbusiness cases
Soft skills
communicationprioritizationbalancing prioritiesstakeholder managementcross-functional collaborationoperational efficiencydecision-makingorganizational skillsexecutive communicationteam coordination