Project Expedition

Operations

• Manage product and pricing updates across the platform
• Maintain accurate pricing, availability, and product information across systems
• Coordinate product profile updates, including activations and deactivations
• Oversee content updates such as inclusions, meeting points, and product descriptions
• Identify and escalate data inconsistencies to the appropriate internal teams
• Support new product launches and removals
• Coordinate with internal stakeholders to launch new products
• Review product content, pricing, and availability before products go live
• Assess and manage product removals when operational issues arise
• Investigate and resolve pricing and operational issues
• Research pricing discrepancies using rate sheets, booking records, and internal systems
• Determine whether issues are operational or technical in nature
• Manage complex supplier issues through resolution while keeping stakeholders informed
• Document recurring issues and supplier-specific requirements to improve efficiency
• Build and maintain supplier relationships
• Conduct regular meetings with Tour Operators to discuss performance, commissions, and growth opportunities
• Respond to supplier inquiries and operational requests
• Identify opportunities to strengthen supplier partnerships and improve collaboration
• Manage supplier account maintenance
• Maintain CRM records and supplier contact information
• Support commission updates, rebranding initiatives, and account structure changes
• Ensure supplier data remains accurate across platforms
• Prepare operational reports and performance updates for leadership
• Support compliance and reconciliation efforts
• Track and follow up on supplier insurance documentation requirements
• Partner with internal teams to review compliance processes and identify improvements
• Investigate payment disputes and reconcile discrepancies using historical pricing and booking information
• Leverage AI to optimize and automate repetitive tasks and processes

Supplier Operations Associate

Content Marketing Manager

• Support supplier onboarding from initial engagement through activation
• Manage the onboarding process for assigned suppliers, ensuring a smooth and efficient launch experience
• Follow established onboarding processes, playbooks, and documentation to maintain consistency and quality
• Track and achieve onboarding KPIs, including time to launch, activation rates, and content quality standards
• Coordinate onboarding activities across multiple internal teams
• Build and maintain supplier relationships
• Serve as the primary point of contact for suppliers throughout onboarding and early-stage development
• Provide guidance, training, and best-practice recommendations to help suppliers succeed on the platform
• Respond to supplier questions and proactively address onboarding challenges
• Escalate complex issues when necessary while maintaining a positive supplier experience
• Manage content onboarding and quality assurance
• Review supplier content to ensure it meets platform standards and quality expectations
• Optimize product descriptions, inclusions, meeting points, imagery, and other content for conversion
• Conduct quality assurance reviews before products go live
• Partner with suppliers to resolve content gaps and improve overall product quality
• Support technical onboarding and integrations
• Work closely with Supply Operations and technical teams to support supplier integrations
• Assist with onboarding-related technical tasks and connectivity validation
• Troubleshoot day-to-day onboarding issues and identify whether they are operational or technical in nature
• Collaborate with internal teams to ensure issues are resolved efficiently
• Contribute to process improvement and reporting
• Identify onboarding bottlenecks and opportunities to improve efficiency
• Recommend updates to onboarding workflows, documentation, and playbooks
• Track supplier onboarding performance and share insights with the broader team
• Support initiatives that improve supplier activation, content quality, and long-term supplier success
• Leverage AI to optimize and automate repetitive tasks and processes

Supplier Operations Associate

Content Development Associate