Content Development Associate

Project Expedition

Supply-Content Specialist managing supplier onboarding for Project Expedition, a travel company. Focusing on relationship management and content quality while streamline onboarding processes.

Posted 6/15/2026full-timeRemote • California, New York • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Support supplier onboarding from initial engagement through activation
Manage the onboarding process for assigned suppliers, ensuring a smooth and efficient launch experience
Follow established onboarding processes, playbooks, and documentation to maintain consistency and quality
Track and achieve onboarding KPIs, including time to launch, activation rates, and content quality standards
Coordinate onboarding activities across multiple internal teams
Build and maintain supplier relationships
Serve as the primary point of contact for suppliers throughout onboarding and early-stage development
Provide guidance, training, and best-practice recommendations to help suppliers succeed on the platform
Respond to supplier questions and proactively address onboarding challenges
Escalate complex issues when necessary while maintaining a positive supplier experience
Manage content onboarding and quality assurance
Review supplier content to ensure it meets platform standards and quality expectations
Optimize product descriptions, inclusions, meeting points, imagery, and other content for conversion
Conduct quality assurance reviews before products go live
Partner with suppliers to resolve content gaps and improve overall product quality
Support technical onboarding and integrations
Work closely with Supply Operations and technical teams to support supplier integrations
Assist with onboarding-related technical tasks and connectivity validation
Troubleshoot day-to-day onboarding issues and identify whether they are operational or technical in nature
Collaborate with internal teams to ensure issues are resolved efficiently
Contribute to process improvement and reporting
Identify onboarding bottlenecks and opportunities to improve efficiency
Recommend updates to onboarding workflows, documentation, and playbooks
Track supplier onboarding performance and share insights with the broader team
Support initiatives that improve supplier activation, content quality, and long-term supplier success
Leverage AI to optimize and automate repetitive tasks and processes

Requirements

What you’ll need

2-4 years of experience in supplier onboarding, account management, operations, content management, or a similar role
Strong organizational and project management skills
Exceptional attention to detail and commitment to quality
Comfortable managing multiple onboarding projects simultaneously
Strong communication and relationship-building skills
Ability to work cross-functionally with both operational and technical teams
Basic understanding of how APIs deliver pricing, availability, and content into a platform
Comfortable working with large amounts of data across multiple systems and CRMs
Self-motivated and able to work independently in a fast-paced environment
Marketplace, e-commerce, or travel industry experience is preferred
Fluent in English with strong written communication skills.

Benefits

Comp & perks

Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
15 days of leave (increases to 20 days at 2 years tenure)
Company Healthcare Plan (Company contribution $9K with 2 completely covered plans)
401K company plan
Annual work from home budget $500
Annual training budget of $250
TSA PreCheck (worth $80)
Annual Project Expedition tour credits of $750
Employee discounts on thousands of tours and activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

supplier onboardingcontent managementquality assuranceproject managementdata analysisAPI integrationtechnical troubleshootingprocess improvementKPI trackingcontent optimization

Soft Skills

organizational skillsattention to detailcommunication skillsrelationship-buildingself-motivatedcross-functional collaborationproblem-solvingtraining and guidanceadaptabilitytime management