Progyny, Inc.

Client Success Manager

Progyny, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $95,000 - $105,000 per year

About the role

  • Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and deliver customer-centric solutions
  • Build relationships with consultants and brokers, recognizing the value they bring to our clients
  • Successfully manage upsells of new product lines and renewals of current clients
  • Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers/consultants and internal team members to achieve strategic account goals
  • Deliver regular reporting to customer including plan performance and service results
  • Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
  • Develop a strategic plan for a mid-market size book of business to efficiently meet role objectives

Requirements

  • 3-5 years of experience in Client Success, Account Management, or relationship management, ideally within the employer benefits or insurance industries
  • Proven track record of working with mid-sized employers for client relationship management and consultation within health care benefits segment
  • Excellent negotiation, collaboration, and listening skills
  • Excellent messaging, positioning and presentation of information for client impact
  • Strong project management skills
  • Strong business and financial acumen
  • Ability to work under pressure and prioritize responsibilities
  • Prior success in a fast-growing organization
  • Resides in the Northeast region of the US
Benefits
  • Paid family and parental leave
  • Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)
  • Family and pet care fund
  • Menopause and midlife care
  • Health, dental, vision and life insurance options for employees and family
  • Free in-person, virtual and text-based mental health and wellness support
  • Paid time off, including vacation, sick leave, personal days and summer flex time
  • Company equity
  • Bonus program
  • 401(k) plan with company match
  • Access to on-demand legal and financial advice
  • Learning and development programs to help you grow professionally and a mentorship program
  • Company social events to include annual volunteer day and donation matching
  • Flex days (3 days a week in the office)
  • Onsite meals and snacks for employees reporting into our NY office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client successaccount managementrelationship managementnegotiationproject managementbusiness acumenfinancial acumen
Soft Skills
collaborationlisteningmessagingpositioningpresentationprioritizationability to work under pressure